Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Maci Alexander

Clifton

Summary

Dynamic Licensed Nursing Home Administrator with a proven track record at SLP Operations, LLC, enhancing resident care and satisfaction. Skilled in operations management and employee retention strategies, I successfully exceeded facility revenue budget while overseeing compliance and financial management, fostering a collaborative environment that drives quality improvement and operational efficiency.

Overview

9
9
years of professional experience

Work History

Licensed Nursing Home Administrator

SLP Operations, LLC
06.2023 - 09.2025
  • Assisted in coordinating resident care and service delivery to enhance quality of life.
  • Supported compliance with healthcare regulations and facility policies through diligent monitoring.
  • Engaged with families and residents to address concerns and improve satisfaction levels.
  • Participated in staff training sessions to learn best practices in nursing home management.
  • Collaborated with multidisciplinary teams to promote effective communication and care strategies.
  • Observed daily operations to identify areas for process improvement and efficiency gains.
  • Oversaw financial transactions and management functions, strategically managing facility operating budget.
  • Reduced staff turnover by fostering a positive work environment through open communication and proactive problem-solving.

Business Office Manager

SLP Operations, LLC
06.2017 - 05.2023
  • Managed daily operations and financial processes, ensuring compliance with company policies.
  • Streamlined billing procedures, enhancing accuracy and reducing processing times.
  • Coordinated office resources and maintained inventory for optimal operational efficiency.
  • Developed training programs for staff, fostering improved performance and teamwork.
  • Oversaw payroll processing, ensuring timely and accurate employee compensation.
  • Resolved financial discrepancies and customer billing issues with timely attention.

Customer Service Specialist

Cabelas
09.2016 - 08.2019
  • Resolved customer inquiries efficiently through comprehensive knowledge of products and services.
  • Managed order processing and tracking to ensure timely delivery and customer satisfaction.
  • Trained new team members on customer service protocols and company policies.
  • Implemented feedback mechanisms to enhance service quality and address customer concerns proactively.

Education

Bachelor of Science - Business

Tarleton State University
Stephenville, TX
12-2021

Skills

  • Organizational leadership
  • Operations management
  • Quality improvement
  • Personnel management
  • Healthcare administration
  • Business development
  • Human resources
  • Profit improvements
  • Employee retention strategies
  • Human resources management

Accomplishments

  • Achieved Financial Excellence in 2023 and 2024 by managing budget with accuracy and efficiency.

Timeline

Licensed Nursing Home Administrator

SLP Operations, LLC
06.2023 - 09.2025

Business Office Manager

SLP Operations, LLC
06.2017 - 05.2023

Customer Service Specialist

Cabelas
09.2016 - 08.2019

Bachelor of Science - Business

Tarleton State University

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