Maci Alexander
Clifton
Summary
Experienced with managing office environments and coordinating administrative tasks to support organizational goals. Utilizes strong organizational skills and effective communication to enhance team productivity. Track record of implementing efficient processes and maintaining high standard of operational excellence.
Overview
16
16
years of professional experience
Work History
Administrator
SLP Operations, LLC
06.2023 - 09.2025
- Directed daily operations of a skilled nursing facility, ensuring compliance with state and federal regulations,.
- Led and mentored IDT including nursing, therapy, dietary, and support services to maintain high-quality resident care.
- Oversaw budgeting, financial performance, and resource allocation to optimize operational efficiency.
- Managed survey readiness, implemented corrective action plans, and maintained strong regulatory outcomes.
- Improved resident satisfaction and quality metrics through data tracking, staff coaching, and process improvement initiatives.
- Built collaborative relationships with families, physicians, and community partners to support resident well-being.
- Recruited, trained, and evaluated staff to maintain a positive, accountable workplace culture.
- Ensured accurate documentation, billing, and compliance with Medicaid/Medicare guidelines.
- Responded to and resolved resident or family concerns with professionalism and transparency.
Business Office Manager
SLP Operations, LLC
06.2017 - 05.2023
- Oversaw all business office operations including billing, accounts receivable, accounts payable, resident trust, and payroll.
- Managed Medicare, Medicaid, Managed Care, hospice, and private pay billing with accuracy and regulatory compliance.
- Ensured timely month-end close processes, census reconciliation, and financial reporting for corporate leadership.
- Completed Medicare/Medicaid admissions paperwork, insurance verifications, and authorization tracking.
- Maintained accurate resident financial files and coordinated with families regarding statements, spend downs, and payment plans.
- Processed Medicaid applications and worked with HHSC caseworkers to resolve eligibility issues.
- Collaborated with the Administrator, MDS Coordinator, and Admissions to support accurate census and reimbursement.
- Monitored aging reports, collected outstanding balances, and reduced bad debt through proactive communication.
- Responded to resident and family inquiries regarding financial obligations with professionalism and clarity.
Customer Service Representative/Cash Office Manager
Cabelas
09.2016 - 03.2019
- Assisted customers with order processing, ensuring timely and accurate fulfillment of requests.
- Managed cash office operations, maintaining accuracy in cash handling and reporting.
- Coordinated with cross-department teams to streamline processes and improve service delivery.
- Resolved customer inquiries promptly, enhancing overall customer experience and satisfaction.
- Maintained service quality assurance through regular audits and feedback collection from customers.
- Trained new staff members on customer service protocols and cash management procedures.
Assistant Store Manager
Sheplers Western Wear
07.2009 - 04.2016
- Trained and developed staff to enhance product knowledge and customer service skills.
- Implemented visual merchandising strategies to elevate store aesthetics and drive customer interest.
- Coordinated with suppliers to ensure timely delivery of merchandise and maintain optimal stock levels.
- Managed inventory processes to minimize shrinkage and optimize product availability.
Education
Bachelor of Science - Business
Tarleton State University
Stephenville, TX12-2020
Skills
- Leadership & Management
- Regulatory & Compliance
- Operations & Facility Management
- Clinical & Quality Focus
- Customer Service & Communication
- Billing & Reimbursement
- Administrative & Technical Skills
Timeline
Administrator
SLP Operations, LLC
06.2023 - 09.2025
Business Office Manager
SLP Operations, LLC
06.2017 - 05.2023
Customer Service Representative/Cash Office Manager
Cabelas
09.2016 - 03.2019
Assistant Store Manager
Sheplers Western Wear
07.2009 - 04.2016
Bachelor of Science - Business
Tarleton State University