Maci Ashmead
Mulberry
Summary
Adept Dental Assistant Specialist with a proven track record at Dental Associates of Florida, enhancing patient care through the implementation of new dental technologies and effective patient education on oral hygiene. Skilled in chairside assisting and active listening, I significantly improved office efficiency and patient satisfaction. Excelled in customer relations, fostering an atmosphere of trust and increasing treatment acceptance rates.
Developed skills in patient care, administrative tasks, and dental procedures in clinical environment. Seeking to transition into new field where these transferrable skills can be effectively utilized. Ability to adapt to various roles while maintaining focus on high-quality service and teamwork.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Dental Assistant Specialist
Dental Associates of Florida
05.2023 - Current
- Reduced appointment cancellations through diligent follow-up calls reminding patients of upcoming visits.
- Supported dentists in the implementation of new dental technologies, enhancing the overall quality and efficiency of patient care.
- Ensured smooth daily operations by effectively coordinating appointments and managing the front desk when needed.
- Streamlined appointment scheduling and patient management, resulting in improved office efficiency.
- Educated patients on proper oral hygiene techniques, contributing to healthier smiles and fewer cavities.
- Developed strong rapport with patients, creating an atmosphere of trust that led to increased treatment acceptance rates.
- Collaborated with other healthcare professionals for comprehensive patient care, including referrals to specialists when necessary.
- Increased patient satisfaction by skillfully managing anxieties and addressing concerns prior to procedures.
Customer Service Representative
Chic-Fil-A
06.2021 - 10.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Training coach for new employees
Education
High School Diploma -
George Jenkins High School
Lakeland, FL05-2024
Associate of Applied Science - Liberal Arts
Polk State College
Winter Haven, FL05-2024
Skills
- Oral surgery support
- Active listening
- Chairside assisting
- Critical thinking
- Impression taking
- Data entry
- Cosmetic dentistry
- Customer relations
- Dental charting
- Problem resolution
Certification
- Expanded Functions Dental Assistant (EFDA) - Florida Dental Board.
- Radiation Health and Safety Certification (RHS) - Dental Assisting National Board (DANB).
Timeline
Dental Assistant Specialist
Dental Associates of Florida
05.2023 - Current
Customer Service Representative
Chic-Fil-A
06.2021 - 10.2022
High School Diploma -
George Jenkins High School
Associate of Applied Science - Liberal Arts
Polk State College
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