Maci Fletcher
Denton,TX
Summary
Hardworking team member skilled at meeting the needs of diverse customers while keeping calm and
maintaining professionalism. Solid background in hospitality, with over 5 years of experience. History
of working long hours both during the day and overnight.
Overview
7
7
years of professional experience
Work History
Mortuary Assistant
Howard Mortuary and Professional Services
01.2023 - Current
- My responsibilities as a mortuary assistant include maintaining professionalism in high-stress and emotional situations, interacting with families with care and sensitivity while obtaining any information or belongings that I may need, and carefully handling decedents in order to transport them in the safest and most efficient way.
- Display highest level of professionalism and sensitivity when dealing with grieving family members.
- Pick up deceased at private homes, hospitals and county morgues.
- Promoted a safe work environment through strict adherence to OSHA guidelines on chemical handling and storage in the mortuary setting.
- Demonstrated cultural sensitivity when working with diverse clientele, adapting services to honor unique customs and traditions as requested by clients.
- Supported grieving loved ones through difficult time.
Bartender, Team Member
Bolivar Street Revival and Spirits, Whole Foods Market
06.2021 - 01.2023
- 11/2 years of experience bartending
- Performed barback duties
- Prepared and served alcoholic beverages
- Checked customer identification
- Maintained safety standards
- Prepared and served alcoholic beverages
- Prepared Foods
Prepared Foods Team Member
Whole Foods Market Inc
09.2019 - 06.2021
- At Whole Foods Market, I have held many different titles such as a barista, cashier, cook, and a deli clerk.
- Organized food and products by date and maintained adequate supplies.
- Completed all hot and cold food assignments to meet deadlines for meal preparation.
- Maintained high level of efficiency in fast-paced work environment.
- Prepared menu orders for customers, ensuring quality and visual presentation.
- In every position I have worked in, customer service was of the utmost importance, along with cleanliness and safety.
WAITRESS
Babes Chicken Dinner House
04.2018 - 08.2019
- Addressed any concerns or complaints quickly to promote customer happiness and escalated more advanced issues to management for resolution
- Updated repeat customers on menu changes and updates to maintain quality service relationships
- Applied safe food handling and optimal cleaning strategies to protect customers and maintain proper sanitation
- Stocked server areas with supplies before, during and after shifts to boost performance of serving staff
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Completed opening and closing checklists, including emptying trash, refilling supplies and rolling silverware
- Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols
GYMNASTICS COACH, Lucas Gymnastics
11.2017 - 03.2018
- Checked equipment and monitored common areas to ensure neatness, organization and proper upkeep while remaining vigilant on safety
- Encouraged team members to become stronger, more agile athletes and more successful competitors through focus, and effective training
- Maximized athlete performance by overseeing targeted physical conditioning programs
- Worked with other coaches and team members to maintain strong program
- Maintained safety of training, individual exercises, and equipment usage to avoid sports injuries and damage to facility
- Worked with young children to ensure their safety and productiveness
HOSTESS CASHIER
Babes Chicken Dinner House
08.2017 - 11.2017
- Kept check-out areas clean, organized, and well-stocked to maintain attractive store
- Counted drawers at start and end of shifts to validate daily records and uphold accounting accuracy
- Trained new team members in cash register operation and customer service
- Kept tables neat, cleared away dirty dishes, and wiped down surfaces
- Answered phones politely and promptly, accurately stating wait times, store hours, and to-go procedures
- Made special accommodations for customers by collaborating with front of house staff to move tables and adjust seating
- Accommodated guests with special needs, including accommodations for child seats and wheel-chairs
- Stayed on top of server availability and table turnover to make accurate decisions about seating locations
Education
High School Diploma -
Burleson High School
Burleson, TXAssociate of Applied Science - Funeral Service And Mortuary Science
Dallas Institute of Funeral Service
Dallas, TX03.2025
Cosmetology License - Cosmetology Education
Burleson High School
Burleson, TX07.2019
Skills
- Customer service
- Fast learner
- Organizational Skills
- Host/Hostess
- Communication skills
- Licensed Cosmetologist
- Compassionate Communication
- Empathetic
- Cultural Sensitivity
- Professionalism
- Teamwork and Collaboration
Additional Information
- Willing to relocate: Anywhere, Authorized to work in the US for any employer
Timeline
Mortuary Assistant
Howard Mortuary and Professional Services
01.2023 - Current
Bartender, Team Member
Bolivar Street Revival and Spirits, Whole Foods Market
06.2021 - 01.2023
Prepared Foods Team Member
Whole Foods Market Inc
09.2019 - 06.2021
WAITRESS
Babes Chicken Dinner House
04.2018 - 08.2019
GYMNASTICS COACH, Lucas Gymnastics
11.2017 - 03.2018
HOSTESS CASHIER
Babes Chicken Dinner House
08.2017 - 11.2017
High School Diploma -
Burleson High School
Associate of Applied Science - Funeral Service And Mortuary Science
Dallas Institute of Funeral Service
Cosmetology License - Cosmetology Education
Burleson High School