Maci Higgins
Summary
Dynamic professional with a proven track record at Unmanned Vehicle Technologies, enhancing sales operations and customer retention. Skilled in multitasking and prioritization, coupled with advanced computer skills, I excel in high-pressure environments, significantly boosting efficiency and revenue. Expert in critical thinking, I adeptly manage and streamline processes to achieve and surpass goals.
Overview
2025
2025
years of professional experience
1
1
Certification
Work History
Sales Administrator
Unmanned Vehicle Technologies
10.2022 - Current
- Efficiently organize, prioritize, and distribute incoming leads to ensure timely follow-up and maximize potential opportunities
- Boost sales revenue by efficiently processing orders and coordinating with the sales team on customer requirements.
- Provide administrative support for high-performing sales teams, enabling them to focus on selling and meeting revenue goals.
- Responsible for managing, maintaining, and overseeing all demonstration equipment to ensure its optimal performance and availability.
- Handle Customer subscription renewals, ensuring timely processing and maintaining high retention rates through proactive communication and support.
911 Emergency Dispatcher
Randall County Sheriff's Office
09.2020 - 10.2022
- Managed multiple communication channels simultaneously, including telephone lines, radio frequencies, and computer-aided dispatch systems for effective coordination among emergency units.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
- Maintained high levels of situational awareness during emergency situations, allowing for quick adjustments and accurate updates to responding units as needed.
- Handled challenging caller interactions professionally while remaining empathetic to individuals experiencing distress or panic during emergencies.
- Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
Warrant Clerk
Randall County Sheriff's Office
06.2020 - 09.2020
- Processed and issued warrants accurately and in compliance with legal standards.
- Maintained detailed records of warrants and update systems as necessary.
- Verified warrant information for accuracy and ensure proper documentation.
- Responded to inquires from legal professionals and the public regarding warrant status.
- Ensured confidentiality and adherence to legal protocols in handling sensitive information.
- Provided excellent customer service by addressing inquiries, concerns, and offering appropriate solutions.
- Optimized product presentation by regularly updating display arrangements based on seasonality or trends.
- Conducted regular quality checks on plants for signs of disease or pests, implementing necessary treatments as needed.
- Maintained plant health and attractiveness with proper sunlight, water, and nutrition.
Sales Clerk
Kirkland's
10.2019 - 06.2020
- Unloaded products from semi-trailers, efficiently unpacked them, and stocked shelves to ensure proper inventory organization and availability.
- Maintained a clean, organized sales floor to promote a pleasant shopping experience for customers.
- Processed transactions quickly and accurately, maintaining a high level of customer satisfaction.
- Provided exceptional services and pleasant shopping experiences to retail customers.
Education
High School Diploma -
Borger High School
Borger, TX05-2019
Skills
- Works Well Under Pressure
- Critical thinking
- Active listening
- Computer skills
- Stress tolerance
- Multitasking and prioritization
Certification
- TEEX Public Safety Telecommunicator
- TCOLE Hostage Negotiations for Dispatchers
- TCOLE When High Profile Calls Have a Higher Impact
- TCOLE Developing Positive Relationships in the Workplace
- TCOLE 911 Telecommunicator: A Critical Analysis
- TCOLE Intermediate Spanish for Law Enforcement #2109
Timeline
Sales Administrator
Unmanned Vehicle Technologies
10.2022 - Current
911 Emergency Dispatcher
Randall County Sheriff's Office
09.2020 - 10.2022
Warrant Clerk
Randall County Sheriff's Office
06.2020 - 09.2020
Sales Clerk
Kirkland's
10.2019 - 06.2020
High School Diploma -
Borger High School
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