MACI HONORA
Front Desk Agent
NEW ORLEANS,LA
Summary
Experienced Veteran Food Service personnel with 5 years of experience, proficient in multi-tasking and operational management ensuring the highest standard result.
Driven Front Desk Agent highly skilled in managing reservations, telephone calls and customer inquiries. Poised and professional with total commitment to guest satisfaction. Well-versed in mitigating customer dissatisfaction with prompt service and diplomatic communication.
Overview
9
9
years of professional experience
Work History
Front Desk Agent
Windsor Court Hotel
11.2022 - Current
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Addressed employee conflicts with appropriate urgency, following all corporate procedures.
- Conducted training with new hire employees.
- Cross department communication.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
- Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
- Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
- Increased customer loyalty with exceptional communication skills and personalized service.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Enhanced guest satisfaction by efficiently managing check-in and check-out processes.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Maintained clean and organized front desk areas to uphold polished company image.
- Introduced customers to resort amenities with pleasant and helpful demeanor.
- Liaised with housekeeping staff to verify service and maintenance of hotel standards.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
CULINARY SUPERVISOR/ADMINISTATIVE FOOD SERVICE PERSONNEL
US ARMY
01.2019 - Current
- Managed and supervises the daily operations of food service, providing quality meals with flexibility to meet various dietary guidelines with the correction facility
- Created a diverse menu selection, while advertising to generate repeat business
- Successfully liaised with the inmate's population to ensure a smooth operation
- Maintained financial and accurate records for the food service operation.
- Supported team to reach common goals.
- Established day's priorities and delegated tasks, taking into account daily events, business levels and forecasts.
- Consistently exceeded monthly revenue targets with innovative marketing strategies like themed dinners and special promotions on slow nights.
Food Specialist Shift Leader
Deployed Resources
01.2021 - 10.2021
- Oversaw grill, stove, and oven, and cleaned equipment after every shift.
- Developed kitchen staff through training, disciplinary action, and performance reviews.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Prepared meals from scratch using authentic, popular recipes to generate repeat business.
- Directed activities of team of skilled kitchen workers preparing and serving meals.
- Managed inventory levels efficiently, reducing waste while maintaining optimal stock levels for busy periods.
- Ensured compliance with all local health department regulations during routine inspections, maintaining an excellent record for cleanliness and food safety.
- Fostered a positive work atmosphere through clear communication, teamwork, and recognition of employee achievements.
- Contributed to menu development by suggesting popular dishes based on extensive knowledge of customer preferences and dietary needs.
CULINARY SPECIALIST
US ARMY
01.2016 - 01.2019
- Prepared quality meals for over 1,000 customers daily, supervising the overall operational procedures as a Shift Leader
- Monitored the meals preparation process to ensure a quality service and product
- Supervised and provided trainings for over 10 food service workers on food service procedures and preparation techniques.
HUMAN RESOURCES ADMINISTRATOR
US ARMY
01.2017 - 01.2018
- Maintained accurate personnel records for over 600 personnel
- Skillfully coordinated various events, maintaining accountability, and providing flexibility to fit all needs
- Provided receptionist service, invoking positive customer experiences
- Liaised with local workers in Germany to ensure a successful operation in international setting.
- Managed employee data and privacy to keep employee data confidential per organizational privacy policies.
- Maintained accurate employee records through diligent documentation of personal information, job history, performance evaluations, and other relevant data.
- Addressed employee conflicts with appropriate urgency, following all corporate procedures.
- Updated HR database with new employee information, changes in benefits, and other details.
Education
MARINE BIOLOGY/GENERAL STUDIES -
HOUSTON COMMUNITY COLLEGE
HoustonSkills
- Multi-Tasking
- Initiative
- Time Management
- Adaptability
- Problem Solution
- Problem-solving skills
- Hospitality services
- Hospitality service expertise
- Guest accommodations
- Reservation Systems
- Microsoft Office
- Customer Service
- Attention to Detail
Accomplishments
- Participated in the annual Philips A. Connelly food service competition, representing Fort Hood and achieved 2nd place overall within the US Army in 2017.
- Exceeded the standard rating for Department of the Army Dining Facility Inspections.
- Participated and won in the Dining Facilities annual competitions for Fort Leavenworth in 2019 and 2020.
- Obtained numerous recognitions for work-ethic and above the standard services provided in the only maximum correctional facility for the United States Military.
- Achieved the employee of the month for 3 months consecutively in 2019.
References
Available upon request
Timeline
Front Desk Agent
Windsor Court Hotel
11.2022 - Current
Food Specialist Shift Leader
Deployed Resources
01.2021 - 10.2021
CULINARY SUPERVISOR/ADMINISTATIVE FOOD SERVICE PERSONNEL
US ARMY
01.2019 - Current
HUMAN RESOURCES ADMINISTRATOR
US ARMY
01.2017 - 01.2018
CULINARY SPECIALIST
US ARMY
01.2016 - 01.2019
MARINE BIOLOGY/GENERAL STUDIES -
HOUSTON COMMUNITY COLLEGE
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