Summary
Overview
Work History
Skills
Timeline
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Maci Jervis

Greenville,SC

Summary

Dedicated Assistant Property Manager with background overseeing wide range of daily operations for properties. In-depth knowledge of tenant, landlord and association laws. Resourceful problem solver with strong computer skills.

Overview

8
8
years of professional experience

Work History

Associate Banker - Market Expansion

JPMorgan Chase
04.2024 - Current
  • Resolved complex client issues by coordinating with relevant departments, ensuring timely resolution and customer satisfaction.
  • Balanced teller drawers and ATM cash.
  • Mentored new associates on bank policies, product offerings, sales techniques, customer service standards ensuring smooth integration into the team environment.
  • Maintained accurate records of all transactions, keeping track of daily activities for auditing purposes.
  • Strengthened client relationships through consistent communication and personalized attention to individual needs.
  • Provided exceptional customer service through active listening skills, empathy, and genuine concern for clients'' needs and concerns.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Enhanced client satisfaction by promptly addressing inquiries and providing tailored financial solutions.

Assistant Property Manager

Casto Communities
10.2019 - 08.2023
  • Handled tenant complaints promptly and appropriately, calling in maintenance and other support services
  • Outbound outreach to prospective tenants
  • Followed up on delinquent tenants and coordinated collection procedures
  • Completed final move-out walk-throughs with tenants to identify required repairs
  • Resolved conflicts between tenants regarding noise, encroachments and parking
  • Conducted property showings to highlight features, answer questions and redirect concerns to close contracts
  • Verified income, assets and expenses and completed file tracking sheet for each applicant
  • Established strong, professional relationships with residents by promoting team collaboration and delivering exemplary service
  • Administered operations to handle needs of more than 400 tenants
  • Introduced prospective tenants to types of units available and performed tours of premises

Supervisor

Starbucks
01.2018 - 10.2019
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows
  • Evaluated employee performance and coached and trained to improve weak areas
  • Worked with management team to implement proper division of responsibilities
  • Set overall vision and provided team leadership
  • Adjusted job assignments and schedules to keep pace with dynamic business needs
  • Developed training, task and process guidelines and communicated clear and concise directions

Skills

  • Housing Regulations
  • Property Management
  • Issue Escalation
  • Problem Solving
  • Policy and Procedure Enforcement
  • Leasing and Sales
  • Excellent Customer Service
  • Proficient Technology Skills
  • Mentoring/Training

Timeline

Associate Banker - Market Expansion

JPMorgan Chase
04.2024 - Current

Assistant Property Manager

Casto Communities
10.2019 - 08.2023

Supervisor

Starbucks
01.2018 - 10.2019

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Maci Jervis