Maci Marshall
Theresa
Summary
Dynamic Shift Supervisor at Piezanos LLC with a proven track record in enhancing customer satisfaction and driving process improvements. Skilled in cash handling and team leadership, I effectively trained staff and resolved conflicts, contributing to a more efficient and profitable operation. Committed to maintaining high service standards and fostering a positive work environment.
Overview
10
10
years of professional experience
Work History
Shift Supervisor
Piezanos LLC
02.2022 - Current
- Supported team members by providing guidance on equipment usage and safety practices.
- Monitored workflow to maintain efficiency and timely completion of tasks.
- Collaborated with management to implement process improvements
- Responded to customer inquiries, resolving issues to enhance service quality.
- Trained new employees and delegated daily tasks and responsibilities.
- Responded to and resolved customer questions and concerns.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Helped store management meet standards of service and quality in daily operations.
- Collaborated with management to develop strategies for boosting overall store performance, leading to higher profit margins.
- Completed cash and credit card transactions accurately using POS software.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Increased customer satisfaction and grew business by maintaining close relationships with customers.
- Cultivated professional working relationships with peers and supervisors.
Busser/Dishwasher
Riley’s on the River
09.2020 - 10.2020
- Cleaned and organized dining areas to enhance guest experience and maintain restaurant standards.
- Monitored inventory levels of utensils and supplies, restocking as needed to ensure smooth operations.
- Maintained cleanliness of dishware and kitchen equipment to comply with health regulations.
- Reset and cleaned tables quickly to prepare for new customers.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
- Enhanced customer satisfaction by maintaining a clean and organized dining area.
- Maintained high levels of cleanliness throughout shifts, contributing to overall restaurant presentation.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Organized and cleaned assigned sections by sanitizing and cleaning table, counter, and kitchen surfaces.
- Worked well in diverse team settings by partnering with others to complete tasks.
- Pitched in extra hours and helped other staff during unexpected times of high volume to improve seating availability and food delivery to tables.
House Keeper
Swan Bay Resort
06.2016 - 10.2016
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Supervised daily cleaning operations, ensuring high standards of hygiene and presentation across resort facilities.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
- Adhered to professional house cleaning checklist.
Education
High School Diploma -
Indian River
Philadelphia, NYSkills
- Cash handling
- Employee training
- Workplace safety
- Staff management
- Inventory control
- Scheduling coordination
- Continuous improvement
- Financial management
- Team leadership
- Problem-solving
- Team supervision
- Positive attitude
- Strong verbal and written communication
- Customer service management
- Conflict resolution
- Complaint resolution
- Daily workflows
- Assigning work
- Sales and upselling
- Professional appearance
- POS system operation
- Motivational leadership
- Role modeling
- Shift checklists
Timeline
Shift Supervisor
Piezanos LLC
02.2022 - Current
Busser/Dishwasher
Riley’s on the River
09.2020 - 10.2020
House Keeper
Swan Bay Resort
06.2016 - 10.2016
High School Diploma -
Indian River