Maci Marshall
Theresa
Summary
Dynamic Shift Supervisor at Piezanos LLC with a proven track record in enhancing customer satisfaction and driving process improvements. Skilled in cash handling and team leadership, I effectively trained staff and resolved conflicts, contributing to a more efficient and profitable operation. Committed to maintaining high service standards and fostering a positive work environment.
Overview
10
10
years of professional experience
Work History
Shift Supervisor
Piezanos LLC
Clayton, NY
02.2022 - Current
- Supported team members by providing guidance on equipment usage and safety practices.
- Monitored workflow to maintain efficiency and timely completion of tasks.
- Collaborated with management to implement process improvements
- Responded to customer inquiries, resolving issues to enhance service quality.
- Trained new employees and delegated daily tasks and responsibilities.
- Responded to and resolved customer questions and concerns.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Helped store management meet standards of service and quality in daily operations.
- Collaborated with management to develop strategies for boosting overall store performance, leading to higher profit margins.
- Completed cash and credit card transactions accurately using POS software.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Increased customer satisfaction and grew business by maintaining close relationships with customers.
- Cultivated professional working relationships with peers and supervisors.
Busser/Dishwasher
Riley’s on the River
Alexandria Bay, NY
09.2020 - 10.2020
- Cleaned and organized dining areas to enhance guest experience and maintain restaurant standards.
- Monitored inventory levels of utensils and supplies, restocking as needed to ensure smooth operations.
- Maintained cleanliness of dishware and kitchen equipment to comply with health regulations.
- Reset and cleaned tables quickly to prepare for new customers.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
- Enhanced customer satisfaction by maintaining a clean and organized dining area.
- Maintained high levels of cleanliness throughout shifts, contributing to overall restaurant presentation.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Organized and cleaned assigned sections by sanitizing and cleaning table, counter, and kitchen surfaces.
- Worked well in diverse team settings by partnering with others to complete tasks.
- Pitched in extra hours and helped other staff during unexpected times of high volume to improve seating availability and food delivery to tables.
House Keeper
Swan Bay Resort
Alexandria Bay, NY
06.2016 - 10.2016
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Supervised daily cleaning operations, ensuring high standards of hygiene and presentation across resort facilities.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
- Adhered to professional house cleaning checklist.
Education
High School Diploma -
Indian River
Philadelphia, NYSkills
- Cash handling
- Employee training
- Workplace safety
- Staff management
- Inventory control
- Scheduling coordination
- Continuous improvement
- Financial management
- Team leadership
- Problem-solving
- Team supervision
- Positive attitude
- Strong verbal and written communication
- Customer service management
- Conflict resolution
- Complaint resolution
- Daily workflows
- Assigning work
- Sales and upselling
- Professional appearance
- POS system operation
- Motivational leadership
- Role modeling
- Shift checklists
Timeline
Shift Supervisor
Piezanos LLC
02.2022 - Current
Busser/Dishwasher
Riley’s on the River
09.2020 - 10.2020
House Keeper
Swan Bay Resort
06.2016 - 10.2016
High School Diploma -
Indian River