Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic
Maci Mock

Maci Mock

Palestine

Summary

Dynamic Executive Support Professional committed to optimizing operations and enhancing organizational efficiency. Proven track record in managing complex schedules, coordinating essential meetings, and prioritizing exceptional customer service. A strong work ethic defined by dependability and resourcefulness supports expertise in communication, organization, and proactive problem-solving, ensuring seamless office operations. Solid foundation in Human Resources and Customer Service, with a diverse skill set.

Overview

9
9
years of professional experience

Work History

Executive Adminastrative Assistant

Palestine Regional Medical Center
10.2023 - Current
  • Managed complex calendars and coordinated extensive travel arrangements, demonstrating exceptional organizational skills applicable to demanding administrative roles.
  • Prepared detailed reports and presentations, utilizing strong analytical and communication skills to support executive decision-making.
  • Served as the primary point of contact for internal and external stakeholders, showcasing excellent interpersonal and communication abilities.
  • Streamlined office operations by implementing new organizational systems, improving efficiency and productivity.
  • Coordinated and managed logistics for meetings and events, ensuring seamless execution and positive attendee experiences.
  • Managed and reconciled expense reports, demonstrating meticulous attention to detail and financial acumen.
  • Provided comprehensive administrative support to senior executives, contributing to the overall effectiveness of the leadership team.
  • Developed and maintained strong working relationships with colleagues and clients, fostering a collaborative and supportive work environment.

Customer Service Representative/Sales/Marketing

Sanderson Farms Inc.
04.2020 - 08.2023
  • Promotes sales of company products through direct communication with customers, distributors, and brokers regarding market trends and conditions,
  • Assisted with all customer needs, new product information, and promotional efforts on new and existing products.
  • Coordinated plant production and sales. Addresses new trends or ideas pertinent to the marketing and growth of the company.
  • Reviews orders and sales trends, comparing them with processing availability.
  • Managed order processing and tracking using internal systems to ensure timely delivery.

Accountant- Account payables

Sanderson Farms Inc.
11.2018 - 03.2020
  • Provided administrative and clerical support by processing, verifying, and reconciling invoices, monitoring expenses, and keeping records for tax purposes for the nation’s third-largest poultry producer and processor.
  • Managed monthly financial close process, ensuring accuracy and timely reporting of financial statements.
  • Developed and maintained budgets, aligning departmental expenditures with strategic goals.

Human Resources Recruiter/Training coordinator

Sanderson Farms Inc.
09.2016 - 10.2018
  • Responsible for managing, designing, developing, coordinating and conducting all training programs.
  • Extensive experience with various training methods, including on-the-job coaching, mentorship programs and e-learning.
  • Developed and implemented recruitment strategies to attract top talent for diverse positions.
  • Conducted comprehensive candidate interviews to assess skills and cultural fit within organizational values.
  • Managed full-cycle recruiting process for applicants to promote smooth and positive onboarding experience.

Education

Bachelor of Science - Communications

Sam Houston State University
Huntsville, TX

Skills

    Communication: Clear verbal/written communication with staff, patients, and providers; empathetic, professional handling of sensitive conversations; active listening

    Time Management: Prioritize tasks in a fast-paced environment; manage appointments, staff schedules, and deadlines

    Problem-Solving: adaptability to unexpected changes, adjust workflows to evolving needs (staff shortages, patient surges)

    Leadership & Team Building: Motivate and guide a diverse team; foster collaborative, respectful culture; provide constructive feedback for growth

    Attention to Detail: Ensure accuracy in records, billing, and scheduling; catch errors; maintain regulatory compliance

    Customer Service: Create welcoming, efficient patient experiences; address complaints professionally; emphasize patient satisfaction

    Discretion & Confidentiality: Respect patient privacy and HIPAA; handle sensitive information responsibly

    Tech/Tools: Proficient with UKG/Kronos Dimensions, SAP Concur, Medi-Tract, Contract Management, Oracle, Outlook/Microsoft products, Creative Cloud (Adobe/Canva)

Accomplishments

Led the employee satisfaction committee with a clear mission: to elevate workplace morale and strengthen the company culture that binds us. Through careful planning and collaborative effort, I developed a comprehensive calendar of annual events and employee recognition activities. Each initiative was thoughtfully designed to engage teammates, celebrate achievements, and foster a sense of belonging. The result was a more positive, energized workplace where colleagues felt seen and valued.

Timeline

Executive Adminastrative Assistant

Palestine Regional Medical Center
10.2023 - Current

Customer Service Representative/Sales/Marketing

Sanderson Farms Inc.
04.2020 - 08.2023

Accountant- Account payables

Sanderson Farms Inc.
11.2018 - 03.2020

Human Resources Recruiter/Training coordinator

Sanderson Farms Inc.
09.2016 - 10.2018

Bachelor of Science - Communications

Sam Houston State University

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