Maci Moore
Houston,TX
Summary
Compassionate, empathetic and adaptable survivor and now thriver of 9 years victimized. Possesses a strong ability to have personal and professional skills, emotional regulation, team player mindset and relentless passion to advocate for our youth. Skilled at identifying cultural boundaries and patiently overcoming walls of safety from trauma. Developing effective plans of action to provide immediate and intense intervention and assistance.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Founder/Small Business Co-Owner
Transforming Environments
07.2022 - Current
- Developed strong partnerships with multiple industries to allow for collaboration and significant opportunities for growth.
- Delivered exceptional customer service by addressing client concerns promptly, imagining alternatives, and effectively resolving issues within the allotted deadlines.
- Built an organization that positively welcomed a variety of cultures, fostered creativity and encouraged clients' engagement.
- Established organization's mission and vision statements for the implementation of small changes in daily life to outlining POC for survivors of sexual trafficking with intensive inpatient care.
- Increased brand visibility within the community by participating in local events, creating visually appealing and informative social media campaigns and collaborating with other businesses for team enhancing promotions.
- Implemented customer loyalty programs to encourage repeat business and foster long-term relationships with clients.
- Adapted solutions and approaches by leveraging trends in customer marketplaces across the United States.
Outside Sales Representative
Delta Foremost Chemical
06.2015 - 06.2022
- Maintained highly organized and executed time management skills by planning daily cold and warm calls, follow-ups and documented clients' needs in a CRM.
- Visited customers at locations to evaluate requirements, demonstrate product offerings, and propose strategic solutions for diverse needs.
- Increased sales 35% by building strong relationships with key clients and identifying new business opportunities.
- Developed strong relationships with key decision-makers, fostering trust and loyalty in the assigned territory.
- Managed over 70 accounts within 150 miles territory.
Sales Engineer
Sunbelt Rentals
05.2018 - 01.2019
- Upheld company's reputation with a team player mindset when helping with team the First Responder division for natural disasters requiring immediate needs for hospitals, correctional facilities, and educational institutions.
- Rotated 24 hour duty on call evenings and weekends for emergency calls to visit clients on site within 60 minutes.
- Attended safety and sales training seminars to ensure certifications were aligned with company policies and documenting near miss and accident reports.
- Developed customized proposals that demonstrated a clear understanding of client requirements and offered compelling solutions to meet their unique needs.
- Generated new leads through cold calling, social media outreach, and attending industry events.
- Established long-term relationships with key clients for repeat business and referrals, cultivating a strong network within the industry.
- Identified sales opportunities by assessing environment and devising and implementing winning strategy.
Business Development Professional
CWS Corporate Housing
01.2014 - 06.2015
- Collaborated with cross-functional teams to develop and execute strategic initiatives aligned with organizational objectives.
- Provided actionable insights based on data-driven analysis, enabling informed decision-making across all levels of the organization.
- Case management for innovative solutions, optimizing processes, resulting in increased efficiency and reduced costs.
- Case Manager for high-impact projects from inception to completion, consistently delivering results on time, within budget constraints and ensuring client retention.
- Engaged in continuous process improvement efforts that led to more efficient workflows saving both time and resources.
Vice President of Operations
Ocean View Durable Medical Equipment
12.2010 - 01.2013
- Revised and Outlined services resulting in overall growth by 42% by opening up new streams of profit.
- Applied excellent problem-solving, process development, and strategic implementation skills to lead and support all areas of operations.
- Streamlined operations by identifying inefficiencies and implementing process improvements in life with Medicare, Medicaid and
- Cultivated strong relationships with newly diagnosed patients in need of a support system and durable medical equipment, while developing rapport with doctors and discharge nurses for mutually beneficial collaborations .
Physician Liaison
Oasis Home Healthcare
10.2008 - 11.2010
- Increased pediatric home healthcare from 10 patients to 94 patients within 2 years
- Met NICU and PICU families to help ease transition from hospital to home
- Informed process of home healthcare and defining the RN care that would be supporting patients at home
- Maintained contact with patients, discharge nurses, DRs, and caregivers to ensure accurate healthcare provided
- Obtained discharge paperwork to successfully complete each patient's transfer from the hospital to their home
- Organized medical records and reports for new pediatric patients in weekly meetings with managers and CEO
- Formatted policies, annual meetings, created all visual handouts and hosted events for patients and clients.
Direct Sales Specialist
T-Mobile
10.2007 - 05.2008
- Trained 8 T-Mobile stores in Southwest Houston and direct consultant to over 30 employees
- Created store specific marketing campaigns to increase volume of sales as well as total ticket price per sale
- Analyzed customers' financial status, credit, and general lifestyle to determine the best products
- Consulted trainees providing options based on the short/long term goals for success at their individual locations.
Receptionist/New Talent Recruiter
Barbizon of Houston/First Models and Talent
06.2005 - 10.2006
- Established and maintained cooperative and effective relationships with potential talent and their families
- Taught rules of etiquette for runway shows, fitness, diet and personal appearance for models and talent
- Developed marketing visuals for customers interested in pursuing a career in modeling or entertainment
- Attended trade shows and conferences with the Vice President of the company to recruit new talent.
Education
Bachelor of Arts - Counseling Psychology
Houston Baptist University
Houston, TX2027
Skills
- Adaptability
- Empathy
- Time Management
- Motivating
- Diversity awareness
- Patient advocate
- Emotional awareness
- Mental Health Support
- Care Coordination
- Progress Monitoring
References
- Justin Cooper, Division Manager, Delta Foremost Chemical, (901) 484-1781
- Robbye Carver, Vice President of Client Services, CWS Corporate Housing, (512) 632-5480
- Sharon Serna, Manager, Oasis Home Healthcare, (512) 437-9723
Certification
OSHA Compliance Trained
HIPAA Compliance Trained
Conflict Resolution and Deescalation Trained
Languages
Spanish
Professional Working
Timeline
Founder/Small Business Co-Owner
Transforming Environments
07.2022 - Current
Sales Engineer
Sunbelt Rentals
05.2018 - 01.2019
Outside Sales Representative
Delta Foremost Chemical
06.2015 - 06.2022
Business Development Professional
CWS Corporate Housing
01.2014 - 06.2015
Vice President of Operations
Ocean View Durable Medical Equipment
12.2010 - 01.2013
Physician Liaison
Oasis Home Healthcare
10.2008 - 11.2010
Direct Sales Specialist
T-Mobile
10.2007 - 05.2008
Receptionist/New Talent Recruiter
Barbizon of Houston/First Models and Talent
06.2005 - 10.2006
Bachelor of Arts - Counseling Psychology
Houston Baptist University