Summary
Overview
Work History
Education
Skills
Education and Training
Timeline
Generic

MACI PRASHAW

Massena

Summary

Versatile and client-focused. Has the ability to complete tasks accurately, despite interruptions and competing demands. Dependable, relatable, and having a high level of integrity, along with a strong work ethic. Optimistic, honest, reliable, and self-motivated. Has strong verbal communication skills, is extremely organized, and has realistic problem-solving skills. Focused on providing professional, friendly service, and support to each visitor and coworker.

Overview

14
14
years of professional experience

Work History

Clinic Lead - Patient Care Technician

WellNow Urgent Care
Massena
02.2025 - Current
  • Conducted regular team meetings to discuss workflow improvements and address challenges.
  • Adhered to HIPAA guidelines when handling confidential patient information.
  • Provided guidance and mentorship to team members on a regular basis.
  • Managed daily operations of the clinic, including scheduling appointments and assigning tasks to staff in a fast-paced environment.
  • Monitored performance metrics related to quality assurance and patient satisfaction scores.
  • Developed and implemented clinic policies and procedures to ensure compliance with applicable regulations.
  • Assisted in resolving customer complaints or issues in a timely manner.
  • Developed strategies to improve operational efficiency of the clinic.
  • Maintained cleanliness and organization of patient care areas.
  • Documented patient information accurately in electronic health records.
  • Communicated effectively with patients to address concerns and questions.
  • Obtained patient vital signs and reported results to staff nurse or physician to identify changes from prior measurements.
  • Responded quickly in emergency situations by providing appropriate first aid measures.

Crew Member

Just Beecuz Gifts and Buzz Bees Deli
Massena
06.2021 - 02.2022
  • Wiped down tables and equipment, swept, and refilled stock.
  • Prepared quality products while maintaining portion control and presentation within service goal times.
  • Drove team success by completing assigned tasks quickly and accurately.
  • Observed safety precautions and practices when using heavy machinery and equipment.
  • Restocked counter supplies and condiment stations, cleaned windows, and emptied trash cans during slow periods.
  • Stored food properly to prevent spoilage, cross-contamination, and illnesses.
  • Completed opening, closing, and shift change tasks by following company guidelines.
  • Discussed menu options with customers, and offered suggestions to meet individual needs, and drive sales.
  • Used the POS system and cash register to receive payments by cash, check, credit card, and voucher.
  • Helped train and develop new talent.

Hotel Front Desk Lead

Akwesasne Mohawk Casino Resort
Hogansburg
03.2019 - 07.2021
  • Went above and beyond for my guests, including making outside venue reservations and transportation requests
  • Was in charge of answering a multi-line phone system, responding to inquiries, and transferring calls to the appropriate departments and personnel
  • Greeted each newcomer with a friendly greeting and double-checked reservations and identification
  • Greeted guests at the front desk and engaged in pleasant conversations while managing the check-in process
  • Improved customer retention by using quick response and dynamic service skills to build relationships with patrons
  • Explained details about the property, including restaurants, pool area, spa, and fitness center to acclimate patrons to the resort environment
  • Was in charge of a fast-paced front desk operation and made myself available to those on and off my shift to better assist the guests
  • Answered phones to respond to customer inquiries and transfer calls to appropriate staff members.
  • Assigned tasks to employees and monitored productivity, performance and task completion.
  • Answered calls in pleasant, calm voice and asked appropriate questions to direct callers to proper individuals.

Membership Desk Associate

BJ's Wholesale Club
Massena
10.2015 - 03.2019
  • Used a POS system to itemize and total the purchases of members
  • Gave customers Membership and Credit Card recommendations after thoroughly explaining the details
  • Worked with coworkers to improve the customer service experience and achieve team goals through high client satisfaction rates
  • Routed incoming calls to the most qualified personnel and departments within the company
  • Promoted a superior customer experience by responding to customer concerns, demonstrating empathy, and quickly resolving issues
  • Stocked merchandise, clearly labeling items, arranging them by size or color, and putting together attractive displays
  • Responded to customer requests by providing excellent customer service and customized recommendations to meet their needs.

Prep Cook

Heberts Steak Ranch
Massena
05.2011 - 08.2015
  • Supported waitstaff and other team members in completing tasks
  • Distributed food to wait staff quickly to provide excellent customer satisfaction
  • Inspected and cleaned food preparation areas to guarantee safe, sanitary food-handling practices
  • Operated dishwasher and manually washed dishes to clean all chinaware, silverware and cooking utensils
  • Washed, peeled and cut various fruits and vegetables to prepare for serving
  • Received shipments and placed items on proper shelves to restock and organize restaurant pantry
  • Trained and assisted new kitchen staff members
  • Prepared identical dishes numerous times daily with consistent care, attention to detail and quality.

Education

High School Diploma -

Massena Central Highschool
Massena
06.2013

Some College (No Degree) - Veterinary Technology

Suny Delhi
Delhi, NY

Skills

  • Hospitality
  • Sales
  • Basic math
  • Organizational skills
  • Reliable and trustworthy
  • Teamwork
  • Customer assistance
  • Money handling
  • Documentation and record-keeping
  • POS system operation
  • Effective prioritization
  • Punctual and honest
  • Team-oriented
  • Active listener
  • Switchboard operation
  • Front desk management

Education and Training

other,other

Timeline

Clinic Lead - Patient Care Technician

WellNow Urgent Care
02.2025 - Current

Crew Member

Just Beecuz Gifts and Buzz Bees Deli
06.2021 - 02.2022

Hotel Front Desk Lead

Akwesasne Mohawk Casino Resort
03.2019 - 07.2021

Membership Desk Associate

BJ's Wholesale Club
10.2015 - 03.2019

Prep Cook

Heberts Steak Ranch
05.2011 - 08.2015

High School Diploma -

Massena Central Highschool

Some College (No Degree) - Veterinary Technology

Suny Delhi

Similar Profiles

  • Daisy Guerrero

    Daisy GuerreroDaisy Guerrero

    Clinical Field Trainer at Physician's Immediate Care & WellNow Urgent CareClinical Field Trainer at Physician's Immediate Care & WellNow Urgent Care

  • Judy Britton

    Judy BrittonJudy Britton

    Employer Paid Services Processor at Physicians Immediate Care/WellNow Urgent CareEmployer Paid Services Processor at Physicians Immediate Care/WellNow Urgent Care

  • Ashley Santos

    Ashley SantosAshley Santos

    Multi-Site Manager at WellNow Urgent CareMulti-Site Manager at WellNow Urgent Care

  • Shanice Thomas

    Shanice ThomasShanice Thomas

    Patient Care Technician at WellNow Urgent CarePatient Care Technician at WellNow Urgent Care

  • Kevin Kocsis

    Kevin KocsisKevin Kocsis

    Merchandise Stocker at WalmartMerchandise Stocker at Walmart

CREATE PROFILE