Summary
Overview
Work History
Education
Skills
Timeline
Generic

Maci Russell

Obion,TN

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

10
10
years of professional experience

Work History

Customer Service Representative

Baptist Rehabilitation
04.2019 - Current
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Trained new personnel regarding company operations, policies and services.
  • Check benefits and authorization.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Delivered prompt service to prioritize customer needs.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor

Lead Teacher

Kare Bear Daycare
01.2018 - 03.2019
  • Planned and implemented different daily activities to enhance overall development and growth of every student.
  • Communicated frequently with parents about student growth and progress, recommending at-home reinforcement to support struggling students.
  • Maintained patience and level-headedness in diverse situations to support student development and personal growth.
  • Conferred with parents about student progress to boost family involvement and enhance student support.
  • Organized rooms in line with current educational thinking to maximize educational opportunities for students.
  • Designed lesson plans for teaching staff and worked closely with administration for compliance with state curriculum .
  • Worked one-on-one with students and student teachers to increase overall classroom success.

Lead Teacher

First Friends Daycare
08.2014 - 12.2017
  • Planned and implemented different daily activities to enhance overall development and growth of every student.
  • Communicated frequently with parents about student growth and progress, recommending at-home reinforcement to support struggling students.
  • Maintained patience and level-headedness in diverse situations to support student development and personal growth.
  • Conferred with parents about student progress to boost family involvement and enhance student support.
  • Worked one-on-one with students and student teachers to increase overall classroom success.
  • Designed lesson plans for teaching staff and worked closely with administration for compliance with state curricula.
  • Kept students on-task with proactive behavior modification and positive reinforcement strategies.

Sales Associate

JCPenney
11.2013 - 07.2014
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Engaged with customers to build rapport and loyalty.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Managed efficient cash register operations.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

Education

Associate of Arts - General Studies

Dyersburg State Community College
Dyersburg, TN
05.2017

High School Diploma -

Obion County Central High School
Troy, TN
05.2014

Skills

  • Staff Training
  • Account Management
  • Retail Sales Customer Service
  • Report Preparation
  • Order Fulfillment
  • Active Listening
  • Understanding Customer Needs
  • Problem-Solving Ability
  • Issue and Complaint Resolution
  • Strong Analytical and Problem-Solving Skills
  • Team Development
  • Time Management

Timeline

Customer Service Representative

Baptist Rehabilitation
04.2019 - Current

Lead Teacher

Kare Bear Daycare
01.2018 - 03.2019

Lead Teacher

First Friends Daycare
08.2014 - 12.2017

Sales Associate

JCPenney
11.2013 - 07.2014

Associate of Arts - General Studies

Dyersburg State Community College

High School Diploma -

Obion County Central High School

Similar Profiles

CREATE PROFILE
Maci Russell