Summary
Overview
Work History
Education
Skills
Timeline
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Maci Spivey

Fayetteville,Arkansas

Summary

Enthusiastic and reliable employee, takes pride in providing excellent customer service and creating memorable experiences for customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

Overview

3
3
years of professional experience

Work History

Sales Associate

Pacsun
05.2024 - Current
  • Organizes racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handles cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Goes through and places shipments.
  • Effectively completes sales


Server

Hearsay Wine Bar
05.2023 - 08.2023
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Served drinks and food to customers
  • Demonstrated flexibility in scheduling availability, working various shifts including weekends, holidays, and late nights based on business needs.
  • Enhanced customer experience by efficiently taking and delivering drink orders, providing excellent service.
  • Collaborated with bartenders to ensure timely preparation of drinks for efficient service.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.

Concessionist

Cinemark
06.2021 - 08.2023
  • Performed routine maintenance tasks on equipment such as cleaning popcorn machines or soda fountains, ensuring optimal performance during operation hours.
  • Utilized strong communication skills to effectively interact with colleagues, supervisors, and customers, fostering a positive work environment.
  • Enhanced customer satisfaction by providing excellent service and maintaining a clean concession stand area.
  • Mentored new employees to provide training on proper execution of job responsibilities.
  • Assisted in the training of new concession staff, contributing to a cohesive team environment.
  • Maintained cleanliness of concession area, box office, lobbies, auditoriums, and restrooms.
  • Enhanced transactions with thoughtful suggestions and upselling opportunities of loyalty cards and concession items to impact revenue.
  • Performed reconciliation of POS terminals with cash and credit transactions.
  • Managed inventory to ensure adequate stock levels, reducing waste and spoilage.
  • Worked efficiently under pressure, consistently meeting the needs of customers during peak times and special events.
  • Consistently provided friendly service to promote better customer engagement.
  • Cleaned and seated theaters.

Education

High School Diploma -

Stephenville High School
Stephenville, TX
05.2023

Skills

  • Strong Work Ethic
  • Exceptional customer service
  • Cash Handling
  • Guest Engagement
  • Professional Appearance
  • Memory retention
  • Cleanliness standards
  • Safe Food Handling
  • Sales expertise
  • Supply Restocking
  • Performance Improvement
  • Patience and Empathy
  • Listening and Comprehension
  • Organizational abilities
  • Professionalism and Courtesy
  • Team Member Training
  • Workspace maintenance
  • Organized multi-tasker
  • Customer Response
  • Late-night shift availability
  • Teamwork and Collaboration
  • Problem-Solving
  • Multitasking and Organization
  • Adaptability and Flexibility
  • Money Handling
  • Training and Motivation

Timeline

Sales Associate

Pacsun
05.2024 - Current

Server

Hearsay Wine Bar
05.2023 - 08.2023

Concessionist

Cinemark
06.2021 - 08.2023

High School Diploma -

Stephenville High School

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Maci Spivey