Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Macie Alexander

Anderson,SC

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

26
26
years of professional experience

Work History

Customer Service Representative

NexRep
Anderson, SC
06.2023 - Current
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Upheld quality control policies and procedures to increase customer satisfaction.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Set up and activated customer accounts.
  • Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.

Front Desk Manager/House Keeper

Comfort Suites Anderson
Anderson, SC
10.2022 - 03.2023
  • Organized and restocked housekeeping carts at end of each shift to prepare for next shift.
  • Inspected guest rooms after cleaning to ensure they were presentable.
  • Adhered to daily cleaning schedules and updated as needed based on demand.
  • Managed reservations by answering calls, responding to emails and booking accommodations.
  • Performed cashier duties such as taking payments, balancing accounts, handling refunds and resolving any discrepancies that arose.
  • Resolved customer complaints in a timely manner while maintaining a friendly attitude towards guests.
  • Assisted with training new staff members on front desk procedures and policies.
  • Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
  • Worked with room service, housekeeping, maintenance and security to meet all guest needs.
  • Promoted loyalty programs to encourage repeat business from customers.
  • Maintained important files, running reports and delivering updates on occupancy and revenue.
  • Organized daily room assignments and ensured all necessary paperwork was completed accurately.
  • Responded promptly to emergency situations such as medical emergencies or fire alarms according to established procedures.
  • Hosted office meetings with staff to answer questions, resolve issues and keep employees informed of changes.

Front Desk Manager

Country Inn & Suites by Radisson
Anderson, SC
02.2022 - 10.2022
  • Trained new staff on correct procedures, compliance requirements and performance strategies.
  • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Provided excellent customer service by addressing guest inquiries promptly and professionally.
  • Managed guest check-in and check-out procedures, reservations and payments.
  • Replied to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
  • Supervised front desk operations, enabling guests to receive superior customer service from hotel staff.

Customer Service Representative

Alorica
Anderson, SC
08.2019 - 05.2020
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Set up and activated customer accounts.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Identified areas of improvement in customer service processes and suggested changes accordingly.
  • Updated databases with new and modified customer data.
  • Recommended improvements in products, service and billing methods to management to prevent future problems.
  • Maintained database of customer and sales information using SalesForce software.

Call Center Representative

Wellness Solutions
Anderson, SC
02.2018 - 07.2019
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Updated customer accounts, addresses and contact information within call management databases.
  • Assisted customers with navigating the company's website to locate desired information or items for purchase.
  • Monitored call queues in order to prioritize incoming calls by urgency or importance level.
  • Attended regular training sessions on updates and changes within the industry or organization.
  • Participated in daily huddles with team members in order to discuss common goals and objectives.
  • Identified opportunities to improve policies and procedures related to customer service operations.
  • Adjusted bills and refunded money to resolve customers' service or billing complaints.

Office Manager/Bookkeeper

Alexander Industrial LLC
Anderson, SC
01.2013 - 04.2019
  • Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
  • Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
  • Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
  • Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
  • Processed payroll accurately ensuring all employees were paid on time.
  • Supervised staff members, organized schedules and delegated tasks.
  • Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
  • Created spreadsheets in Excel to track data such as vacation requests, sick days .
  • Organized company events including holiday parties, team building activities .
  • Recruited and trained new employees to meet job requirements.
  • Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.

Line Leader

Nutra Manufacturing Inc
Anderson, SC
12.2016 - 08.2018
  • Trained new hires on the use of machinery and standard operating procedures for the line.
  • Monitored production lines to ensure accuracy of product quality, quantity, and timing.
  • Enforced proper usage of Personal Protective Equipment among all personnel at the workplace.
  • Performed regular inspections of equipment to identify maintenance needs or potential issues.
  • Set up and operated production machinery according to specific standards and protocols of company.
  • Looked through work orders to determine type and quantity of materials needed for each production batch.
  • Measured and weighed items to meet quality standards and prevent waste.
  • Classified defects from finished orders for record tracking and statistics.

CNA

Well Care At Home
03.2016 - 02.2017
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Checked patient vitals such as temperature, blood pressure and blood sugar levels.

Phlebotomist

AnMed
Anderson, SC
05.2015 - 11.2016
  • Completed proper sanitation and cleaning of equipment and work areas between patients.
  • Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
  • Stocked phlebotomy cart or carrier with appropriate supplies.
  • Tracked collected specimens by initialing, dating and noting times of collection.
  • Verified patient information prior to specimen collection.
  • Adhered to HIPAA guidelines regarding patient privacy.
  • Performed venipuncture and other blood collection procedures according to established standards.
  • Collected specimens from pediatric, adult, geriatric, and special needs patients.
  • Provided excellent customer service while interacting with patients.
  • Assisted in the training of new phlebotomists.
  • Documented patient information into electronic medical records system.
  • Assisted in the preparation of laboratory specimens for analysis and testing.
  • Collected specimens for drug screens, paternity tests and alcohol tests.
  • Ensured compliance with federal regulations governing laboratory procedures.

Medical Assistant Intern

Piedmont Comprehensive Pain Management Group, LLC
Anderson, SC
07.2015 - 09.2015
  • Sanitized, restocked and organized exam rooms and medical equipment.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Performed clerical duties, such as word processing, data entry, answering phones and filing.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.

Medical Assistant Intern

AnMed Primary Care
04.2015 - 06.2015
  • Followed all applicable laws and regulations and ensured that the facility followed Medicare and Medicaid guidelines
  • Aided in the resolution and fulfillment of client requests as well as internal operational issues
  • Helped visitors check in on time by greeting them and establishing the purpose of their visit
  • Used email and the phone to communicate effectively with staff, patients, and insurance companies
  • Kept accurate log of all requests for medical information and records
  • Was in charge of ordering and reading lab tests, x-rays, MRIs, ultrasounds, and EKGs, among other things
  • Continually improved my knowledge, skills, and performance based on feedback and self-identified professional development needs.

Childcare Assistant

Forrest College
01.2014 - 08.2014
  • Sanitized dishes, tabletops, toys and frequently touched surfaces to prevent spreading of germs.
  • Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
  • Engaged with children individually to encourage physical activity and academic curiosity.
  • Maintained child-friendly environment by allowing frequent access to outdoor activities.

CNA

No Place Like Home
02.2003 - 08.2003
  • Helped patients with daily activities
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs.
  • Cared for residents in assisted living facility and delivered high-quality support to meet needs.
  • Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.

CNA

NHC HealthCare
05.2001 - 11.2002
  • Oversaw and maintained patients' rooms, group living areas and nurse stations.
  • Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
  • Transported patients between rooms and appointments or testing locations.
  • Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.

Assembly Operator

Clark Swabel
04.1998 - 08.2000
  • Conducted frequent equipment inspections and basic repair actions to keep machinery operating at peak levels.
  • Reviewed component quality to assess conformance with tolerances and remove unacceptable products.
  • Used air-powered hand tools to position and secure parts into specified openings.
  • Instructed junior team members on protocols and procedures of each station to maximize contributions.

Education

Certified Phlebotomist-ASCP-Anderson -

2015

Associate of Applied Science - Medical Assisting

Forrest College
Anderson, SC
06-2015

CPR/AED-AHA-Anderson SC -

2014

Associate of Applied Science - Business Administration and Management

Forrest College
Anderson, SC
06-2013

Associate of Arts -

2013

SC-AMA-Anderson -

2013

CNA-NHC-Anderson -

2001

Skills

  • Active Listening
  • Account Management
  • Customer Relations
  • Computer Proficiency
  • Data Entry
  • Inbound and Outbound Calling
  • Microsoft Outlook
  • Medical Terminology Knowledge
  • Microsoft Excel
  • CRM Software
  • Multi-Task Management
  • Call Center Operations
  • Spreadsheets
  • Documentation
  • Administrative Support
  • Critical Thinking
  • Professional Telephone Demeanor
  • Scheduling
  • Business Administration
  • Workflow Management

References

References available upon request.

Timeline

Customer Service Representative

NexRep
06.2023 - Current

Front Desk Manager/House Keeper

Comfort Suites Anderson
10.2022 - 03.2023

Front Desk Manager

Country Inn & Suites by Radisson
02.2022 - 10.2022

Customer Service Representative

Alorica
08.2019 - 05.2020

Call Center Representative

Wellness Solutions
02.2018 - 07.2019

Line Leader

Nutra Manufacturing Inc
12.2016 - 08.2018

CNA

Well Care At Home
03.2016 - 02.2017

Medical Assistant Intern

Piedmont Comprehensive Pain Management Group, LLC
07.2015 - 09.2015

Phlebotomist

AnMed
05.2015 - 11.2016

Medical Assistant Intern

AnMed Primary Care
04.2015 - 06.2015

Childcare Assistant

Forrest College
01.2014 - 08.2014

Office Manager/Bookkeeper

Alexander Industrial LLC
01.2013 - 04.2019

CNA

No Place Like Home
02.2003 - 08.2003

CNA

NHC HealthCare
05.2001 - 11.2002

Assembly Operator

Clark Swabel
04.1998 - 08.2000

Certified Phlebotomist-ASCP-Anderson -

Associate of Applied Science - Medical Assisting

Forrest College

CPR/AED-AHA-Anderson SC -

Associate of Applied Science - Business Administration and Management

Forrest College

Associate of Arts -

SC-AMA-Anderson -

CNA-NHC-Anderson -

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Macie Alexander