Macie Briggs

I started my culinary journey at Hard Rock as a cook 1, promoted to cook 2 a year later, two years later I was promoted to cook 3 and later quickly promoted to Sous Chef my current job title.

On a day to day basis I insure the kitchen is fully staffed and stocked. I run all shift: open, mid and closing shifts making sure all hourly team members get their lunches and I am there to ensure if they need assistance I am there to help.

I also am experienced in ordering through US foods and have experience in Stratton Warren ordering systems.

I assist in new menu launches, help with large banquets and private dinners and have on occasion had to cook for celebrity guests.

As well as the food side I also assist in team member schedules, corrective counseling, write ups and suspensions and sensitive HR problems.

I attend safety meetings and understand a safe work area.

I have advanced knife skills and 10 years of culinary experience.

• Supervised kitchen operations, ensuring adherence to food safety standards and quality control measures.
• Trained and mentored junior kitchen staff in culinary techniques and best practices for efficiency.
• Managed inventory levels, reducing waste through effective stock rotation and utilization strategies.
• Developed standard operating procedures for kitchen workflows, improving overall productivity and consistency.
• Coordinated with front-of-house staff to ensure seamless communication during service periods, enhancing dining experience.
• Resolved customer complaints related to food service promptly, maintaining high standards of guest relations support.
• Managed food preparation tasks during high-volume service periods, ensuring all orders were executed in a timely manner without sacrificing quality or presentation standards.
• Trained kitchen staff to perform various preparation tasks under pressure.
• Planned and directed high-volume food preparation in fast-paced environment.
• Managed inventory levels effectively, resulting in reduced food waste and cost savings for the establishment.
• Played a key role in achieving positive health inspection results by maintaining strict compliance with all relevant guidelines and regulations throughout daily operations.
• Implemented proper cleaning procedures, ensuring a safe and sanitary kitchen workspace compliant with health department regulations.
• Increased kitchen productivity by optimizing workflow processes and delegating tasks appropriately within the team.
• Contributed to successful catering events by coordinating meal preparation and execution, exceeding client expectations on each occasion.
• Ensured consistent quality control of all dishes leaving the kitchen, resulting in a reputation for excellence among patrons.
• Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.
• Maintained open lines of communication with front-of-house management teams to address any potential issues before they escalated into larger problems affecting overall guest satisfaction levels.
• Served as part of the hiring process for new kitchen staff members, contributing valuable insights into candidate selection based on experience and skill set compatibility with existing team dynamics.
• Provided exceptional customer service when addressing guest concerns or special dietary requests, building loyalty among returning clientele.
• Enhanced overall restaurant efficiency by streamlining kitchen operations and implementing effective time management strategies.
• Led kitchen team during high-volume service times, ensuring seamless operation and guest satisfaction.
• Oversaw scheduling, inventory management, and supply ordering to maintain fully stocked kitchen.
• Participated in food tastings and taste tests.
• Set up and broke down kitchen for service.
• Evaluated food products to verify freshness and quality.

Prepared food for the line and assisted on the hot line, I went where was needed sometimes I would even be the dishwasher.

Both opening and closing duties.

• Assisted team members in daily operational tasks to maintain workflow efficiency.
• Learned safety protocols and best practices for equipment use in fast-paced environment.
• Supported inventory management by organizing stock and ensuring product availability.
• Collaborated with colleagues to achieve team goals and enhance customer service standards.

• Oversaw daily operations, ensuring high-quality product consistency and adherence to safety standards.
• Trained and mentored team members on efficient baking techniques and customer service protocols.
• Implemented process improvements that enhanced workflow efficiency in production areas.
• Coordinated inventory management, reducing waste through effective stock control measures.
• Resolved customer inquiries and complaints, maintaining a positive dining experience for patrons.
• Scheduled staff shifts to optimize coverage during peak hours and improve service delivery.

• Assisted team members in daily operational tasks to maintain workflow efficiency.
• Learned safety protocols and best practices for equipment use in fast-paced environment.
• Supported inventory management by organizing stock and ensuring product availability.
• Collaborated with colleagues to achieve team goals and enhance customer service standards.
• Adapted quickly to new roles and responsibilities, demonstrating flexibility in dynamic workplace.
• Maintained cleanliness and organization of work area to promote a safe environment.
• Engaged with customers, providing friendly service and addressing inquiries effectively.
• Participated in training sessions to improve skills and knowledge relevant to role duties.
• Learned all required tasks quickly to maximize performance.
• Developed strong cooperative relationships with coworkers and managers.
• Contributed to team success by completing jobs quickly and accurately.
• Maintained productive, efficient approach to all tasks.

• Coordinated office communications, ensuring timely responses and efficient information flow.
• Managed appointment schedules, optimizing time allocation for patient consultations.
• Assisted in maintaining patient records, enhancing data accuracy and retrieval efficiency.
• Supported billing processes by verifying insurance details and processing payments accurately.
• Organized office supplies inventory, streamlining procurement and reducing costs.
• Implemented filing system improvements, increasing document accessibility and organization.
• Maintained confidentiality in handling sensitive information while performing administrative tasks.

First job, assisted around the office with whatever needed to be done.

Answering calls, directing phone calls, filing papers and sending out news letters.