Macie Brightwell
Waukegan,IL
Summary
Knowledgeable Program Assistant successful at working in both team-based and self-directed capacities. Driven to maintain smooth operations through knowledgeable and skilled support. looking to seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
11
11
years of professional experience
Work History
Principal Program Assistant
Lake County Health Department Community Health Center
08.2023 - Current
- Managed paper and electronic filing systems by routing various documents, creating agendas, and keeping minutes for meeting.
- Supported the compliance team with timely research on relevant laws, regulations, and best practices in the industry. Following OSHA, HRSA, and Joint Commission standers.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Applied effective time management techniques to meet tight deadlines.
Administrative Assistant
Asplundh Tree Expert
08.2022 - 07.2023
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Managed filing system, entered data and completed other clerical tasks.
Home Manager
Self-employeed
02.2020 - 08.2022
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Proven ability to learn quickly and adapt to new situations.
Team Leader
The Results Company
01.2019 - 02.2022
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- Oversaw team of 10-20 agents focused on inbound calls for Blue Cross Blue Shield.
- Educated customers on company systems, form completion, and access to services.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Maintain KPIs and Handle 150+ customer calls a day.
- Educate customers on their current health insurance policy
Loan Officer
Tubu Freedom
04.2016 - 08.2018
- Compiled database of loan applicants' credit histories, financial statements and other financial information.
- Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
- Maintained strict confidentiality of bank records and client information.
- Played a pivotal role in implementing new policies aimed at reducing delinquency rates among borrowers.
Sales Representative
Silverleaf
04.2015 - 04.2016
- Enhanced company reputation by delivering exceptional customer service during all stages of the sales process, from initial contact to post-purchase followups.
- Demonstrated products and specific features at customer locations and special events.
- Managed a high volume of leads efficiently, ensuring timely responses and nurturing prospects into satisfied customers.
- Collaborated with team members to develop innovative sales strategies, streamlining the sales process and boosting overall performance.
Head Waiter
El Toro
11.2012 - 12.2015
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Prepared specialty desserts for customers for special occasions.
- Applied comprehensive knowledge of wine, cider, and beer to increase daily beverage sales.
- Managed food resources, memorized orders, and coordinated customer service.
- Trained staff members on use of POS system.
Education
No Degree - Business Administration And Management
Grossmont College
El Cajon, CA08.2026
High School Diploma -
Neches High School
Neches, TX05.2013
Skills
- Expert in Microsoft programs
- Database Management
- Travel Coordination
- Critical Thinking
- Administrative and Office Support
- HIPAA Regulations
- Insurance Billing
- Medical Coding
- OSHA Compliance
Timeline
Principal Program Assistant
Lake County Health Department Community Health Center
08.2023 - Current
Administrative Assistant
Asplundh Tree Expert
08.2022 - 07.2023
Home Manager
Self-employeed
02.2020 - 08.2022
Team Leader
The Results Company
01.2019 - 02.2022
Loan Officer
Tubu Freedom
04.2016 - 08.2018
Sales Representative
Silverleaf
04.2015 - 04.2016
Head Waiter
El Toro
11.2012 - 12.2015
No Degree - Business Administration And Management
Grossmont College
High School Diploma -
Neches High School
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