Macie Brophy
Jacksonville
Summary
Results-oriented professional with strong communication skills and proven ability to manage multiple priorities effectively. Recognized for dependability and a positive attitude in team environments. Committed to taking on additional responsibilities to achieve team objectives. Ambitious and focused on leveraging interpersonal skills and problem-solving abilities in a full-time role.
Overview
10
10
years of professional experience
Work History
Sprinkler Coordinator
Johnson Controls
Jacksonville
06.2024 - Current
- Routed emergency service calls for prompt response and resolution.
- Served as primary contact, updating customers on parts and job timelines.
- Maintained strong customer relationships through regular communication.
- Oversaw billing processes to achieve monthly business objectives.
- Coordinated with vendors for timely equipment delivery according to project timelines.
- Managed weekly open call report to ensure accurate scheduling and timely work order completion.
Lab Assistant
One Path Diagnostics
Jacksonville
08.2023 - 04.2024
- Triaged biopsies for various dermatology offices to ensure timely processing.
- Assisted physicians with consultations and ordered special stains for biopsy analysis.
- Collaborated with AI company to triage all prostate biopsies, utilizing P1000 scanner for cancer diagnosis.
- Participated in weekly team meetings to discuss progress on projects or upcoming tasks.
- Accessioned breast biopsies at Precision Labs through manual processes for accurate tracking.
Front Desk Manager
Element Hotel
Jacksonville Beach
08.2021 - 09.2022
- Supervised front desk operations, ensuring efficient check-in and check-out processes.
- Trained and managed front desk staff to uphold high performance standards.
- Handled guest inquiries and resolved complaints to guarantee satisfaction throughout stays.
- Managed reservations, room assignments, and billing processes effectively.
- Coordinated with housekeeping and maintenance teams to ensure room readiness.
Underwriting Intern
Mortgage City Corporation
Jacksonville Beach
01.2015 - 10.2021
- Maintained front phone system while ensuring adherence to security procedures in office.
- Fostered exceptional customer service through a consistently pleasant personality.
- Collaborated with processing team to identify errors and acquire missing information for applications.
- Obtained and reviewed applicants' credit histories to assess loan feasibility.
- Conducted thorough analyses of documentation, including credit histories and employment records.
- Evaluated credit risks by pre-reviewing files and aligning data with internal guidelines.
Education
GED -
Florida State College of Jacksonville
Jacksonville, FL06-2013
Associate of Applied Business - Business
Florida State College At Jacksonville
Jacksonville, FLSkills
- Quality assurance
- Customer service
- Conflict resolution
- Problem solving
- Attention to detail
- Document management
- Verbal and written communication
- Multitasking and organization
Timeline
Sprinkler Coordinator
Johnson Controls
06.2024 - Current
Lab Assistant
One Path Diagnostics
08.2023 - 04.2024
Front Desk Manager
Element Hotel
08.2021 - 09.2022
Underwriting Intern
Mortgage City Corporation
01.2015 - 10.2021
GED -
Florida State College of Jacksonville
Associate of Applied Business - Business
Florida State College At Jacksonville
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