Macie Drouillard
Rochester Hills,MI
Summary
Motivated and dependable recent psychology graduate with strong communication, teamwork, and organizational skills. Quick to adapt to new environments and committed to supporting students and staff in a positive, professional setting. Known for reliability, time management, and a collaborative attitude.
Overview
7
7
years of professional experience
Work History
Staff Member
Great Oaks Country Club
Rochester Hills, MI
03.2026 - Current
- Oversaw daily operations, ensuring high service standards and guest satisfaction.
- Trained and mentored new staff on club procedures and customer service excellence.
- Developed and implemented process improvements to enhance efficiency in operational workflows.
- Coordinated event logistics, collaborating with vendors to ensure seamless execution of functions.
Shift Leader
Hamlin Pub
Saint Clair, MI
06.2025 - Current
- Supervised daily operations to ensure efficient service and adherence to company standards.
- Trained and mentored new staff on operational procedures and customer service excellence.
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Coordinated team schedules to ensure adequate coverage during peak hours for enhanced service delivery.
Special Education Volunteer
Regional Education Service Agency
Marysville, MI
06.2025 - 08.2025
- Assisted in creating adaptive materials and resources for enhanced student engagement.
- Collaborated with educators to implement effective teaching strategies for special needs students.
- Developed individualized education plans to support diverse learning needs.
- Monitored student behavior and academic performance, providing constructive feedback for improvement.
- Organized inclusive activities that promoted social skills and peer interactions among students.
Waitress/Hostess
Pińatas Mexican Smokehouse
Port Huron, MI
03.2019 - 06.2025
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Used cash registers and credit card machines to cash out customers.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Apparel Associate/Stocker/Fitting Room Associate
TJX Companies
Rochester Hills, MI
02.2021 - 05.2022
- Performed opening duties.
- Displayed and organized products in-store to help customers locate products easily.
- Maintained loss prevention standards by monitoring and observing customers on sales floor.
- Delivered prompt, friendly service to customers in-store.
- Operated cash register to complete cash, check, and credit card transactions.
Education
Bachelor of Science -
Marysville High School
Marysville, MI06.2021
Some College (No Degree) - Psychology
Rochester University
Rochester, MI05.2026
Bachelor of Arts - Psychology
Western Michigan University
Kalamazoo, MI05-2026
Skills
- Strong teamwork
- Cleaning and organization
- Customer relations skills
- Leadership qualities
- Critical thinking
- Problem solving
- empathy
- Multitasking
- Active listening
- Relationship building
- Interpersonal communication
- Conflict resolution
- Written communication
Languages
English
Timeline
Staff Member
Great Oaks Country Club
03.2026 - Current
Shift Leader
Hamlin Pub
06.2025 - Current
Special Education Volunteer
Regional Education Service Agency
06.2025 - 08.2025
Apparel Associate/Stocker/Fitting Room Associate
TJX Companies
02.2021 - 05.2022
Waitress/Hostess
Pińatas Mexican Smokehouse
03.2019 - 06.2025
Bachelor of Science -
Marysville High School
Some College (No Degree) - Psychology
Rochester University
Bachelor of Arts - Psychology
Western Michigan University
Personal Information
I am eager to begin my career in a school setting and bring strong communication, organization, and teamwork skills. As a psychology graduate, I am passionate about supporting students and creating a positive environment while continuing to grow professionally.