Macie Grimes
3007 Pine Top Road London,KY
Summary
Communicative Receptionist recognized for providing first-rate support for corporate decision-makers. Meticulous individual with demonstrated success in administrative process improvements to better serve business and customer needs. Equipped with in-depth software knowledge and skill to quickly pick up tools and tricks. Brings polished speaking voice and professional demeanor.
Overview
2
2
years of professional experience
Work History
Receptionist
East Bernstadt Eye Center
East Bernstadt, KY
03.2022 - Current
- Updated daily log book with information about visitors entering the premises.
- Operated telephone switchboard to answer, screen and forward calls to appropriate personnel.
- Oversaw office inventory by restocking supplies and submitting purchase orders.
- Processed payments and updated accounts to reflect balance changes.
- Transmitted information or documents to customers through email, mailings or facsimile machine.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Scheduled and confirmed appointments and meetings for management team.
- Sorted incoming mail and directed to correct personnel each day.
- Greeted visitors entering establishment to determine nature and purpose of visit.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Updated and recorded customer or client information to maintain accounts.
- Answered and directed incoming calls using multi-line telephone system.
- Coordinated pick-up and delivery of express mail services.
- Served visitors by greeting, welcoming and directing to appropriate personnel.
- Completed day-to-day duties accurately and efficiently.
- Recognized by management for providing exceptional customer service.
Store Associate
Marshalls
London, KY
08.2021 - 03.2022
- Maintained knowledge of sales and promotions, return policies and security practices.
- Monitored employee performance to ensure adherence to company standards.
- Answered store and merchandise questions and led customers to wanted items.
- Arranged merchandise for display to highlight new styles, attract customers, and enhance sales.
- Greeted customers to determine wants or needs.
- Assisted customers with product selection, pricing and availability.
- Evaluated daily transactions for suspected fraud or criminal activity.
- Answered questions about current promotions and resolved issues according to store policies.
- Described merchandise and explained use, operation and care.
- Ticketed, arranged and displayed merchandise to promote sales.
- Answered telephone to give callers store information and look up order details.
- Assisted with loading and unloading deliveries from vendors.
- Bagged or packaged purchases and wrapped gifts.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Provided cash register operations and handled customer payments.
Education
Some College (No Degree) - Medical Insurance Coding
Somerset Community College
Somerset, KYSkills
- File Management
- Administrative Support
- Data Entry
- Scheduling
- Business Administration
- Organization Skills
- Office Administration
- Multitasking and Prioritization
- Recordkeeping and Bookkeeping
Timeline
Receptionist
East Bernstadt Eye Center
03.2022 - Current
Store Associate
Marshalls
08.2021 - 03.2022
Some College (No Degree) - Medical Insurance Coding
Somerset Community College
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