Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Macie Hilred

Carriere,MS

Summary

Dynamic professional with extensive experience at Jacks Fish House, excelling in fast-paced environments and demonstrating a strong commitment to customer satisfaction. Proven expertise in effective communication, conflict resolution, and POS system operation, consistently delivering accurate orders while fostering team collaboration. Adept at time management and rapidly adapting to new challenges to enhance the overall customer experience.

Overview

16
16
years of professional experience

Work History

Expeditor

Jacks Fish House
Carriere, MS
09.2024 - 02.2025
  • Provided guidance on restaurant policies to new employees or trainees.
  • Assisted in maintaining a clean and organized work area throughout each shift.
  • Communicated with wait staff and kitchen personnel regarding customer orders, menu modifications, and special requests.
  • Maintained knowledge of menu items and specials in order to answer questions from guests or servers.
  • Received orders from wait staff via POS system and relayed them back to kitchen staff.
  • Informed management of any issues that arose while preparing or expediting orders.
  • Collaborated with chefs on preparation times for various menu items based on demand levels.
  • Verified accuracy of order tickets prior to delivering food items to tables.
  • Managed multiple orders simultaneously while adhering to strict timelines for delivery.
  • Conducted regular cleaning tasks such as wiping down counters, organizing shelves, sweeping floors.
  • Plated dishes according to established presentation standards before sending them out.
  • Interacted with wait staff, front-of-house team and management and culinary team, fulfilled special customer requests and met restaurant's exacting food and service standards.
  • Orchestrated smooth and seamless workflow between kitchen and tables in fast-paced restaurant, resulting in quick delivery of proper orders with full customer satisfaction.

Waitress

Jacks Fish House
Carriere, MS
09.2021 - 02.2025
  • Developed positive relationships with regular customers through friendly conversation.
  • Adhered to all health codes set forth by local authorities regarding food preparation and storage.
  • Communicated daily specials to customers.
  • Maintained a clean work station by restocking supplies, wiping down counters.
  • Answered questions about menu items, ingredients, and pricing.
  • Processed payments accurately using cash registers or POS systems.
  • Provided excellent customer service by addressing any complaints or concerns promptly.
  • Assisted other wait staff members in times of heavy customer traffic.
  • Communicated with kitchen staff to stay updated on item availability and customer wait times.
  • Utilized POS system to total meal costs and add taxes for final bill calculation.
  • Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
  • Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
  • Trained new employees to perform duties.
  • Explained menu items, describing ingredients and cooking methods upon request.

Scale House Operator

Picayune Scrap/ Rome’s Recycling
Picayune, MS
07.2018 - 02.2020
  • Count or estimate quantities of materials, parts, or products received or shipped
  • Document quantity, quality, type, weight, test result data, and value of materials or products, in order to maintain shipping, receiving, and production records and files
  • Communicate with customers and vendors to exchange information regarding products, materials, and services
  • Compute product totals and charges for shipments
  • Unload or unpack incoming shipments
  • Operate scalehouse computers to obtain weight information about incoming shipments such as those from waste haulers
  • Signal or instruct other workers to weigh, move, or check products
  • Maintain, monitor, and clean work areas, such as recycling collection sites, drop boxes, counters and windows, and areas around scale houses
  • Inspect incoming loads of waste to identify contents and to screen for the presence of specific regulated or hazardous wastes

Waitress

Hotel Intercontinental
New Orleans, LA
02.2017 - 11.2017
  • Check with customers to ensure that they are enjoying their meals and take action to correct any problems
  • Collect payments from customers
  • Write patrons' food orders on order slips, memorize orders, or enter orders into computers for transmittal to kitchen staff
  • Take orders from patrons for food or beverages
  • Check patrons' identification to ensure that they meet minimum age requirements for consumption of alcoholic beverages
  • Serve food or beverages to patrons, and prepare or serve specialty dishes at tables as required
  • Clean tables or counters after patrons have finished dining
  • Roll silverware, set up food stations or set up dining areas to prepare for the next shift or for large parties
  • Inform customers of daily specials
  • Stock service areas with supplies such as coffee, food, tableware, and linens
  • Prepare tables for meals, including setting up items such as linens, silverware, and glassware
  • Remove dishes and glasses from tables or counters, take them to kitchen for cleaning
  • Escort customers to their tables
  • Fill salt, pepper, sugar, cream, condiment, and napkin containers
  • Provide guests with information about local areas, including giving directions

Prep Cook

Happy Italian restaurant
Harahan, LA
02.2016 - 10.2016
  • Inspect and clean food preparation areas, such as equipment and work surfaces, or serving areas to ensure safe and sanitary food-handling practices
  • Ensure food is stored and cooked at correct temperature by regulating temperature of ovens, broilers, grills, and roasters
  • Ensure freshness of food and ingredients by checking for quality, keeping track of old and new items, and rotating stock
  • Season and cook food according to recipes or personal judgment and experience
  • Weigh, measure, and mix ingredients according to recipes or personal judgment, using various kitchen utensils and equipment
  • Portion, arrange, and garnish food, and serve food to waiters or patrons
  • Wash, peel, cut, and seed fruits and vegetables to prepare them for consumption
  • Carve and trim meats such as beef, veal, ham, pork, and lamb for hot or cold service, or for sandwiches
  • Substitute for or assist other cooks during emergencies or rush periods

Assistant

New Covenant Fellowship Independent Church
Kenner, LA
03.2009 - 06.2014
  • Organized and maintained filing systems for documents and records.
  • Answered incoming calls and directed them to appropriate personnel or departments.
  • Entered data into databases accurately and efficiently.
  • Scheduled meetings, appointments and travel arrangements for staff members.
  • Handled confidential information with discretion and integrity.
  • Received and distributed mail, letters and packages.
  • Utilized office equipment such as printers, copiers, and fax machines efficiently.

Education

A.S. - Criminal Justice

DELGADO COMMUNITY COLLEGE
New Orleans, LA
05.2016

Skills

  • Typing
  • Communication
  • Organization
  • Great memory
  • Fast paced
  • Hard working
  • Determined
  • Quick learner
  • POS system operation
  • Time management
  • Team collaboration
  • Conflict resolution
  • Attention to detail
  • Problem solving
  • Issue resolution

References

References available upon request.

Timeline

Expeditor

Jacks Fish House
09.2024 - 02.2025

Waitress

Jacks Fish House
09.2021 - 02.2025

Scale House Operator

Picayune Scrap/ Rome’s Recycling
07.2018 - 02.2020

Waitress

Hotel Intercontinental
02.2017 - 11.2017

Prep Cook

Happy Italian restaurant
02.2016 - 10.2016

Assistant

New Covenant Fellowship Independent Church
03.2009 - 06.2014

A.S. - Criminal Justice

DELGADO COMMUNITY COLLEGE

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