Summary
Overview
Work History
Education
Skills
Certification
Military Service
Timeline
Generic

Macie Holloway

Waldron,AR

Summary

Detail oriented professional bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Adept at managing administrative and customer service requirements efficiently. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Title Coordinator

Hometown Title-Greenwood, AR
05.2023 - 08.2024
  • Aided Closing Agent by working closely to review, edit, and upload title commitments.
  • Ordering and mailing out Final Title policy to mortgage lenders and new home owners.
  • Communicated with customers to resolve common title issues.
  • Maintained confidentiality and security of personal information to protect customer privacy and prevent identity theft.
  • Audited and reviewed title documents for accuracy and compliance with state and federal regulations.
  • Developed and maintained relationships with title companies, lenders and other stakeholders to facilitate smooth transactions.
  • Utilized various online databases and public land records to verify ownership information.

Pharmacy Technician

Walgreens-Waldron, AR
08.2021 - 05.2023
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Counted, measured and compounded medications following standard procedures.
  • Collected co-payments or full payments from customers.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Maintained proper drug storage procedures, registries, and records for controlled drugs.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
  • Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
  • Managed opening and closing duties for pharmacy.
  • Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
  • Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
  • Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.

Bank Teller

Chambers Bank-Waldron, AR
11.2018 - 08.2021
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
  • Learned about customer's financial needs, established trust, which resulted in quality customer service.
  • Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
  • Assisted customers with compromised debit cards and issued new credentials.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Monitored and reported suspicious activity in line with bank security policies.

Dispatcher

Landstar Ranger-Charleston, AR
11.2016 - 11.2018
  • Maintained updated and detailed records of calls in physical and electronic database.
  • Tracked delivery progress to identify possible delays and provide real-time updates to customers.
  • Analyzed customer feedback and provided solutions to improve customer service.
  • Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
  • Facilitated communications between customers and field personnel to answer questions or resolve concerns.
  • Utilized dispatch software to put drivers on loads, email load confirmations, and to update in and out times of load deliveries, etc, in timely manner in Landstar system.
  • Monitored vehicle locations to coordinate timely arrivals.
  • Monitored and tracked dispatch communication systems.
  • Communicated with warehouse staff to facilitate proper loading and unloading of orders.
  • Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
  • Answered phone calls and responded to customer emails.

Receptionist/Administrative Assistant

Brookdale Senior Living Solutions-Fort Smith, AR
02.2014 - 11.2016
  • Worked front desk, took payments from residents family members, greeted customers and residents, and answered phone.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Resolved customer problems and complaints.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Maintained confidentiality of information regarding clients and company.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
  • Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
  • Handled cash transactions and maintained sales and payments records accurately.

Receptionist

USAF
02.2010 - 10.2013
  • Employed at Andrews Air Force Base Hospital in Women's Health section.
  • Responsible for answering multi-line phones, scheduling appointments, greeting customers and checking patients in to their appointments.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Assisted with onboarding new clients/patients and securing paperwork completion.
  • Handled assignments independently with good judgement and critical thinking skills.
  • Corresponded with clients through email, telephone, or postal mail.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Greeted incoming visitors and customers/patients professionally and provided friendly, knowledgeable assistance.
  • Answered central telephone system and directed calls accordingly.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Compiled information from files and research to satisfy information requests.
  • Confirmed appointments, communicated with clients, and updated client records.

Education

License - Cosmetology

Career Academy of Hair Design
Fort Smith, AR

License - Pharmacy

Pharmacy Technician Intern

Associates Degree - undefined

University of Arkansas Rich Mountain
Waldron, AR
08.2024

Skills

  • Type 60 Wpm
  • Microsoft Office, Word, & Outlook
  • Dispatch
  • Trucking
  • Logistics
  • Multi-line Phone Systems
  • Administrative Experience
  • Phone Etiquette
  • Banking
  • Cash Handling
  • Military Experience
  • Front Desk
  • Upselling
  • Retail Sales
  • QuickBooks
  • Microsoft Excel (5 years)
  • Communication skills
  • Customer service
  • Computer skills (10 years)
  • Sales
  • Typing
  • Data Entry
  • Pharmacy Technician Experience
  • Medical Terminology

Certification

  • Cosmetology License
  • Driver's License
  • Pharmacy Technician
  • Pharmacy Intern License

Military Service

United States Air Force, United States, A1C, 02/01/10, 10/01/13, I worked in the Andrews Air Force Base hospital at the womens health section. I was responsible for answering multi-line phones, scheduleing appoointments, greeting customers and checking them in to their appointments.

Timeline

Title Coordinator

Hometown Title-Greenwood, AR
05.2023 - 08.2024

Pharmacy Technician

Walgreens-Waldron, AR
08.2021 - 05.2023

Bank Teller

Chambers Bank-Waldron, AR
11.2018 - 08.2021

Dispatcher

Landstar Ranger-Charleston, AR
11.2016 - 11.2018

Receptionist/Administrative Assistant

Brookdale Senior Living Solutions-Fort Smith, AR
02.2014 - 11.2016

Receptionist

USAF
02.2010 - 10.2013

License - Cosmetology

Career Academy of Hair Design

License - Pharmacy

Pharmacy Technician Intern

Associates Degree - undefined

University of Arkansas Rich Mountain

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Macie Holloway