Macie L. Hayden
Tulsa,OK
Summary
Enthusiastic about helping patients get necessary medical support by obtaining authorizations, scheduling procedures and coordinating paperwork. Detail-oriented and proactive with good relationship-building skills, a hardworking nature and an adaptable approach. Proficient in Microsoft Office and Epic
Overview
8
8
years of professional experience
Work History
Patient Service Rep/ Workers Compensation Rep
UPC Orthopedic Clinic
01.2024 - Current
- Correspond with different insurance companies, businesses, and law offices regarding authorizations for referrals, surgeries, and patient's ongoing care
- Manage incoming/outgoing correspondence such as email, faxes, and mail to ensure timely communication between patients, healthcare professionals, insurance companies, and law offices
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
Customer Service Retention Specialist
Cox Communications Inc.
10.2023 - 01.2024
- Take up to 40 inbound retention calls a hr. from customers that are wanting to disconnect or need help with their services
- Setting up new household services
- Identify and resolve customer issues
- Offer additional or upgraded services while providing quality customer experiences
Customer Service Rep
Consumer Cellular
01.2023 - 07.2023
- Assisted customers with a warm and professional attitude while on calls and live chats
- Handle multiple emails, inbound/ outbound calls
- Manage customer accounts, billing issues, and processed orders
RSA Retail Cashier
AAA Club Alliance
03.2021 - 06.2022
- Process payments for all store transactions, reconcile daily transactions and prepare bank deposits at the end of the shift
- Consistently up-sell/cross-sell AAA products including new membership, credit cards, fingerprints/background checks, and insurance referrals
- Helped customers complete purchases, locate items, and join reward programs.
Processing Clerk/Customer Service Rep
Costco Wholesale
10.2020 - 12.2021
- Maintained accuracy in high-volume processing environments by consistently double-checking the entered data against source documents.
- Streamlined interdepartmental communication by serving as a liaison between the processing team and other departments when necessary.
- Assisted cross-functional teams during peak periods, demonstrating flexibility and adaptability in supporting organizational needs.
- Supported departmental goals by consistently meeting or exceeding established performance metrics related to productivity and quality standards.
Jewelry Department Manager
Walmart
02.2019 - 09.2019
- Improved employee retention rates by fostering a positive work culture that recognized achievement and encouraged professional development opportunities.
- Developed a comprehensive sales plan to identify specific revenue and profitability targets, tracking progress towards meeting these objectives on a regular basis.
- Ensured compliance with all corporate policies and procedures as well as legal/regulatory requirements related to the sale and handling of precious metals/gemstones within the jewelry department.
- Created a welcoming atmosphere for customers through professional store presentation and exceptional customer assistance.
Cashier
Walmart
05.2016 - 02.2019
- The role of a cashier and daily tasks were to smile and greet and thank every customer with a positive attitude
- Stand for long periods while quickly and accurately checking out customers, keep registers clean and presentable
- Answer and help customers with their questions, comments, or concerns, and be available to help fellow associates across the store when needed
Assistant Manager
Shoe Sensation
12.2017 - 08.2018
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Backup Assistant Manager
Shoe Sensation
10.2017 - 12.2017
- The responsibility for BUAs involved helping train new associates, and making deposits to the bank each day when needed
- Closing and opening store when needed
- Stocking freight weekly
- Checking out customers with pos system in store and over the phone
Education
Bachelor of Science - Nursing
Southwestern Oklahoma State University
Weatherford, OKHighschool Diploma -
Owasso HighSchool
Owasso, ok05.2014
Skills
- Customer Service
- HIPAA Compliance
- Insurance Verification
- Medical terminology knowledge
- Interpreting physician orders
- Patient admitting
- Patient Registration
- Epic Systems
Timeline
Patient Service Rep/ Workers Compensation Rep
UPC Orthopedic Clinic
01.2024 - Current
Customer Service Retention Specialist
Cox Communications Inc.
10.2023 - 01.2024
Customer Service Rep
Consumer Cellular
01.2023 - 07.2023
RSA Retail Cashier
AAA Club Alliance
03.2021 - 06.2022
Processing Clerk/Customer Service Rep
Costco Wholesale
10.2020 - 12.2021
Jewelry Department Manager
Walmart
02.2019 - 09.2019
Assistant Manager
Shoe Sensation
12.2017 - 08.2018
Backup Assistant Manager
Shoe Sensation
10.2017 - 12.2017
Cashier
Walmart
05.2016 - 02.2019
Highschool Diploma -
Owasso HighSchool
Bachelor of Science - Nursing
Southwestern Oklahoma State University
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