Macie Mazalusky
West Chester,PA
Summary
I am a hardworking and dependable student candidate that is seeking a clinical internship opportunity that will allow me to use and apply the skills and knowledge that I have learned in the classroom to a more hands on experience. A clinical opportunity will allow me to continue to learn, grow my personal and professional skills, all while maintaining enthusiasm for the Psychology field.
Overview
2
2
years of professional experience
Work History
Server
Iron Hill Brewery
08.2022 - Current
- Worked with a POS system to place orders, manage bills, and handle other item tasks.
- Cultivated and maintained friendly relationships with regular customers.
- Maintained clean and organized dining areas to uphold the restaurant hygiene standards.
- Served food and beverages promptly with focused attention to specific customer needs.
- Resolved customer complaints promptly and professionally to maintain a positive reputation.
- Followed health and safety protocols crucial for maintaining a safe and sanitary environment.
- Utilized communication practices with kitchen staff to deliver customer meals accurately and in a timely manner.
- Upsold high-profit items to enhance sales numbers.
- Carried out complete opening, closing and shift change duties to keep the restaurant working efficiently.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Answered customers' questions, recommended items, and recorded order information.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Checked guests' identification before serving alcoholic beverages.
- Effectively handled parties of 20+ guests, leaving each guest satisfied at the end of their meal.
Bartender
Citizens Bar & Grille
05.2022 - 08.2022
- Served high customer volumes during special events, nights, and busy weekends.
- Performed opening and closing duties.
- Kept bar presentable and well-stocked to meet staff and customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Verified drinking age requirements of customers by reviewing photo identification.
- Maintained clean, attractive and well-stocked bar area.
Server
Cracker Barrel Restaurant
05.2022 - 08.2022
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders and manage/print bills.
- Cultivated friendly relationships with many new and regular customers.
- Bussed and reset tables to keep the dining and work areas clean.
- Used slow periods to restock supplies.
- Practiced good time management to deliver customers' prepared orders quickly and accurately.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems if needed.
Hostess
Olive Garden Restaurant
09.2021 - 05.2022
- Greeted customers warmly upon arrival and provided a friendly and warm presence throughout their entire dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and relayed accurate wait times.
- Organized, stocked and cleaned the front lobby before, during, and after shifts to maintain a welcoming appearance.
- Completed daily side work and opening and closing duties without fail.
- Backed up servers by checking on tables and retrieving items for guests.
- Minimized customer service complaints by professionally managing customer expectations during busy periods.
- Trained new hostesses on best customer service practices and proper restaurant policies to maintain high standards of service.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Relayed guest comments or suggestions to a manager on duty for further action.
Cashier
Redner's Warehouse Markets
05.2021 - 08.2021
- Worked flexible schedule hours and extra shifts.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized the merchandise in front lanes.
- Counted money in cash drawers at the beginning and end of every shift to maintain accuracy.
- Assisted customers with returns, refunds and resolving transaction issues.
- Answered questions about store policies and addressed customer concerns.
- Worked closely with shift managers to solve problems and handle customer concerns.
- Performed cash, card and check transactions to complete customer purchases.
- Responded promptly to all requests for assistance, spills and customer inquiries.
Education
Bachelor of Science - Psychology
West Chester University of Pennsylvania
West Chester, PA05.2024
High School Diploma -
Marian Catholic High School
Tamaqua, PA06.2020
Skills
-Responsible
-Reliable
-Flexible/ Adaptable
-Organized
-Excellent multi-tasker
-Effective time management skills
-Open to constructive criticism
-Great team player, but can also work well independently
-Willingness to learn and ask questions
-Maintaining positive relationships
-Great communication skills
Timeline
Server
Iron Hill Brewery
08.2022 - Current
Bartender
Citizens Bar & Grille
05.2022 - 08.2022
Server
Cracker Barrel Restaurant
05.2022 - 08.2022
Hostess
Olive Garden Restaurant
09.2021 - 05.2022
Cashier
Redner's Warehouse Markets
05.2021 - 08.2021
Bachelor of Science - Psychology
West Chester University of Pennsylvania
High School Diploma -
Marian Catholic High School
Similar Profiles
Aleksa MontgomeryAleksa Montgomery
Server at Iron Hill BreweryServer at Iron Hill Brewery
Madison HoughtonMadison Houghton
Host at Iron Hill BreweryHost at Iron Hill Brewery
Colin BoothColin Booth
Server at Iron Hill BreweryServer at Iron Hill Brewery
Krissy ShearnKrissy Shearn
Server at Iron Hill BreweryServer at Iron Hill Brewery
Megan Beam, PT, DPTMegan Beam, PT, DPT
Education & Development Coordinator at Children’s Hospital of PhiladelphiaEducation & Development Coordinator at Children’s Hospital of Philadelphia