Macie Scartine
New Castle,DE
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives. Proficient and caring nursing team member offering outstanding patient-facing experience. Adept at addressing patient needs with compassionate care and attention to detail. Diligent about maximizing satisfaction, safety, and wellness while serving patients of all backgrounds.
Overview
7
7
years of professional experience
Work History
Senior Pharmacy Technician
Walgreen's Pharmacy
Bear, DE
03.2020 - Current
- Managed inventory levels, implementing efficient stock management to minimize shortages and overages.
- Collaborated with pharmacists to optimize workflow and enhance prescription filling efficiency.
- Led initiatives to improve customer service standards, resulting in increased patient satisfaction ratings.
- Developed training materials for new hires, enhancing onboarding experience and reducing adjustment time.
- Assisted in training and mentoring new pharmacy technicians, leading to increased team efficiency and cohesion.
- Developed strong relationships with patients through empathetic listening and tailored guidance on medication usage directions or side effects prevention tips.
- Optimized workflow processes by collaborating with team members on task prioritization and assignment delegation.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Counted, measured, and compounded medications following standard procedures.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Developed and implemented improvements to pharmacy organization system.
Certified Nursing Assistant
Christiana Care Health System
Newark, DE
11.2019 - 03.2020
- Assisted patients with daily living activities, enhancing their comfort and well-being.
- Monitored vital signs and reported changes to nursing staff for timely interventions.
- Implemented infection control measures, contributing to improved patient safety standards.
- Advocated for patients' needs and preferences during care delivery discussions.
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
Certified Nursing Assistant
Complete Care at Hillside
Wilmington, DE
01.2019 - 11.2019
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Built rapport with patients and families, providing emotional support during difficult times.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Served as an advocate for each patient's needs during shift handoffs or interdisciplinary conferences with other healthcare professionals.
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Adhered strictly to infection control policies while performing tasks such as administering medications or changing dressings.
Education
No Degree - Nursing
Delaware Technical Community College
DE12.2026
High School Diploma -
Paul M. Hodgson Vocational Technical High School
Newark, DE05.2019
Skills
- Pharmaceutical calculations
- Sterile preparation
- HIPAA compliance
- Team collaboration
- Aseptic techniques
- Problem-solving skills
- Sterile technique
- Immunization administration
- Advanced math skills
- Vitals monitoring
- Task prioritization
- Patient assessments
- Patient monitoring
- Infection control standards
- Clinical judgment
- ADL assistance
- Catheter care
- Basic nursing care
- Critical thinking
- Compassionate and caring
- Attention to detail
Timeline
Senior Pharmacy Technician
Walgreen's Pharmacy
03.2020 - Current
Certified Nursing Assistant
Christiana Care Health System
11.2019 - 03.2020
Certified Nursing Assistant
Complete Care at Hillside
01.2019 - 11.2019
No Degree - Nursing
Delaware Technical Community College
High School Diploma -
Paul M. Hodgson Vocational Technical High School