MACIE SMITH

• Maintained safe working environment through prevention of accidents and achievement of safe working practices.
• Provided compassionate and patient-focused care to cultivate well-being.
• Entrusted to handle confidential and sensitive situations in professional matter.
• Assisted clients with daily living needs to maintain self-esteem and general wellness.
• Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.

• Mentored other store employees in customer service and assistance as well as service software system operations to help improve overall satisfaction.
• Managed high call volume with tact and professionalism
• Alleviated customer service needs with policy-appropriate solutions.
• Received and processed payments effectively and accurately handled cash, credit, debit and personal check transactions.
• Built and implemented training strategies to optimize team performance.

• Responded to customer requests for products, services and company information.
• Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
• Clarified customer issues and determined root cause of problems to resolve product or service complaints.
• Updated account information to maintain customer records.
• Answered customer telephone calls promptly to avoid on-hold wait times.

• Taught a variety of group exercise classes, including HIIT training and kickboxing combinations.
• Cultivated positive relationships with participants by interacting with them during group fitness classes.
• Explained exercise modifications and contraindicated movements to participants with a history of injury.
• Greeted all members in a professional and friendly manner, and politely assisted customers in person and via telephone.
• Set up and explained new membership contracts.

• 3.4 GPA
• Dean's List Fall 2021 - Spring 2023
• Kinesiology Student Org Member
• Study Abroad: Italy, Health & Wellness

AA-T: Kinesiology

AS: Univ Studies: Health/Fitness

AS: Gen Studies: Science & Math

• 3.6 GPA
• Nutrition Club Member