Macie Smith
Atwater,CA
Summary
High-performing professional with integrity and leadership skills. Extensive experience in customer service, branch operations, and sales. Applies knowledge and abilities to positively impact the organization. Flexible in different situations and dynamic conditions. Committed to community involvement and continuous professional growth.
Overview
10
10
years of professional experience
Work History
Banking Services Officer
Mechanics Bank
Atwater, California
11.2021 - 11.2024
- Managed compliance, operations, and daily functions of a retail branch, ensuring adherence to regulatory requirements, Bank policies, and risk management procedures.
- Conducted self-audits, approved daily reports, and verified cash balances to maintain operational soundness and security.
- Led and coached a team of employees, overseeing hiring, performance assessments, training, and disciplinary actions to ensure high-performance standards.
- Facilitated daily huddles and operational meetings, promoting teamwork and cross-functional training to ensure smooth branch operations.
- Delivered exceptional customer service, addressing and resolving complaints promptly while performing teller and large cash transactions.
- Collaborated with the Branch Manager to develop and implement strategic plans focusing on business development, customer retention, employee growth, and branch efficiency.
- Managed branch operations in the Branch Manager's absence, ensuring continuity and excellence in service and compliance.
- Actively participated in and led community engagement efforts, including CRA activities and local outreach.
Banking Services Representative
Mechanics Bank
Merced, California
01.2018 - 11.2022
- Represented the Bank and its services with enthusiasm, responding to customer needs and identifying opportunities to offer additional products and services.
- Delivered comprehensive deposit services to individuals, fiduciaries, and small businesses, promoting suitable deposit and lending products.
- Processed and closed consumer and small business loan applications, reviewed documentation, and explained loan terms, rates, and qualifications to customers.
- Assisted customers with account maintenance, digital banking adoption, and resolving complex account issues to strengthen client relationships.
- Supported teller line operations, performed routine transactions, and maintained a balanced cash supply.
- Monitored client transactions for fraudulent activity, staying informed about current scams and escalating concerns to management as needed.
- Ensured compliance with internal operational standards and federal/state regulations, reviewing team members' work to maintain compliance.
- Led and supervised Customer Service Representatives and other Universal Bankers to ensure smooth and efficient branch operations.
Customer Service Representative
Mechanics Bank
Atwater, California
01.2015 - 01.2018
- Opened and closed a variety of customer accounts, including checking, savings, money markets, CDs, and IRAs.
- Actively cross-sold bank products and services to new and existing customers, ensuring that recommended solutions met their needs; made referrals for non-banking products as needed.
- Participated in sales programs to generate new customers and consistently achieved referral and performance goals.
- Delivered outstanding customer service with a focus on listening, problem-solving, and maintaining a positive, professional attitude.
- Processed daily teller services, including deposits, withdrawals, loan payments, transfers and wire transactions while maintaining a balanced drawer.
- Managed vault cash, met cash shipment requirements, and ensured daily balance accuracy.
- Assisted with branch operations including ATM balancing, branch supply orders and reporting.
- Participated in branch audits and adhered to policies and regulatory requirements.
- Actively engaged in community events, contributing to the bank's presence and reputation.
Education
High School Diploma -
Golden Valley High School
Merced, CA06-2011
Skills
- Compliance management
- Operations oversight
- Customer service
- Risk management
- Financial analysis
- Attention to detail
- Problem solving
- Effective communication
Timeline
Banking Services Officer
Mechanics Bank
11.2021 - 11.2024
Banking Services Representative
Mechanics Bank
01.2018 - 11.2022
Customer Service Representative
Mechanics Bank
01.2015 - 01.2018
High School Diploma -
Golden Valley High School
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