Macie Trotter
Kempton,PA
Summary
Professional in customer service with track record of delivering high standards of hospitality in busy restaurant settings. Consistently maintained welcoming atmosphere and effectively managed tables to ensure smooth operations. Valued for strong teamwork and ability to adapt to changing demands while focusing on customer satisfaction and efficiency.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Waitress
Julian's Italian Pizzeria & Kitchen
05.2023 - Current
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Patient Advocate
St Luke’s Health Network
10.2022 - 06.2023
- Communicated efficiently with patients to figure out their needs
- Devoted time to help restock, replenish, and organize supplies
- Demonstrated a positive and uplifting attitude in the hospital setting
- Responded to patient concerns and questions with compassionate and knowledgeable service.
- Monitored patient progress and provided emotional support.
Guest Service Associate
Bear Creek Mountain Resort
12.2021 - 02.2023
- Helped customers enjoy their experience at the resort by communicating with them respectfully
- Using critical thinking to help problem solve for the customers having complaints
- Consolidated with coworkers to help run the resort smoothly and efficiently
- Pioneered through many different databases to complete sales on
- Processed payments accurately, maintaining proper cash handling procedures and balanced registers at the end of each shift.
Education
High School Senior -
Northwestern Lehigh High School
New Tripoli, PA01.2023
Emerging Health Professionals Honors Course
Lehigh and Career Technical Institute
Schnecksville, PA01.2023
General Education Courses - undefined
Lehigh Carbon Community College
Schnecksville, PA01.2023
General Education Courses - undefined
Penn State Lehigh Valley
Center Valley, PA01.2023
Bachelor of Science - General Science
Kings College
Wilkes-Barre, PA05-2026
Skills
- Patient
- Hard-working
- Meticulous
- Reliable
- Sincere
- Conscientious
- Customer service
- Strong multitasking
- Greeting guests
- Team collaboration
Activities
National Honor Society Member - As an active participant for 4 years, I have been acknowledged for my academic excellence in my high school career by being inducted into this club. Science National Honor Society Member - As an active participant for 2 years, I have been acknowledged for my achievements in science based courses by being inducted into this club. Student of the Year candidate - As a new participant to the Leukemia and Lymphoma society, I am running a campaign currently to raise money for research for these diseases. SADD Club - As an active member for 3 years, in this club I have been a school leader to my student body and an advocate for making good decisions. Avidum Club - As an active member for 3 years, I have been a peer mentor to my student body. In this club, we focus primarily on mental health and the stress high school seniors go through. Varsity Cheerleading Program - As an active athlete for 4 years, I have been acknowledged for my dedication, with being cheer captain, appointed by my fellow teammates. I have been awarded all-american cheerleader two times.
Certification
- OSHA License
- CPR License
- BLS License
Timeline
Waitress
Julian's Italian Pizzeria & Kitchen
05.2023 - Current
Patient Advocate
St Luke’s Health Network
10.2022 - 06.2023
Guest Service Associate
Bear Creek Mountain Resort
12.2021 - 02.2023
Emerging Health Professionals Honors Course
Lehigh and Career Technical Institute
General Education Courses - undefined
Lehigh Carbon Community College
General Education Courses - undefined
Penn State Lehigh Valley
High School Senior -
Northwestern Lehigh High School
Bachelor of Science - General Science
Kings College
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