Macie Wade

• Boosted membership and retail sales by engaging clients, identifying needs, and recommending tailored packages
• Maintained a welcoming, professional environment by greeting clients, answering questions, and supporting a positive overall studio experience
• Managed class check-ins, cancellations, and membership adjustments while supporting instructors to ensure smooth class transitions and daily studio flow

• Sold various products by explaining unique features and educating customers on proper application.
• Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
• Answered incoming telephone calls to provide store, products and services information.
• Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.

• Assisted orthodontist with procedures, instrument preparation, and chairside support to ensure efficient patient care
• Managed patient charts, X-rays, and treatment notes with accuracy and attention to detail
• Educated patients on oral hygiene, treatment expectations, and post-care instructions to support successful outcomes

• Monitored and maintained team chemistry by continually reminding team members about common goal and common bond.
• Operated register to process payments and collect cash payment for order totals.
• Contributed to team success by completing jobs quickly and accurately.
• Sought out ways to go above and beyond job requirements.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Worked many departments in the store to be available whenever necessary. Trained in cashiering, guest services, style, fulfillment, general merchandise, and etc.