Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Macie Williams

Statesboro,GA

Summary

Compassionate Patient Representative with experience in healthcare and customer service. Skills include effective communication, problem-solving, and patient advocacy. Demonstrated ability to enhance patient satisfaction and foster relationships with healthcare providers

Overview

5
5
years of professional experience
1
1
Certification

Work History

Patient Representative

East Georgia Healthcare Center
Statesboro, GA
02.2024 - Current
  • Assisted patients in scheduling appointments, verifying insurance coverage, review normal lab results, prescriptions confirmations and completing paperwork then scanning it into charts.
  • Prepared daily summaries of patient visits for physicians' review.
  • Adhered to HIPAA regulations regarding the privacy of personal health information.
  • Organized and maintained records by updating and obtaining both personal and financial information from patients.
  • Processed cash, card, check, and or credit memos.

Jury Research Recruitment Specialist

IMS Consulting Group
Remote , GA
08.2023 - 02.2025
  • Conducted initial phone screenings with prospective candidates for mock jury trials.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Participated in weekly team meetings to discuss progress towards goals set by management team.
  • Provided feedback to unsuccessful applicants on the status of their screening.

Patient Recruiter

Velocity Clinical Research
Statesboro, GA
08.2022 - 08.2023
  • Sourced and screened potential candidates for open studies.
  • Maintained up-to-date knowledge of current medical studies such as compensation ,dosage, side effects, qualifications and components.
  • Scheduled and confirmed appointments.
  • Handled incoming calls, emails, referrals.

BDC Agent

Franklin Chevrolet
Statesboro, GA
10.2019 - 08.2022
  • Greeted visitors and provided excellent customer service at all times.
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
  • Scheduled appointments for clients, customers, and other visitors or Inform customers of any changes or delays to their scheduled appointment times.
  • Train new employees.

Education

Southeast Bulloch High School
Brooklet, GA
05-2019

Some College (No Degree) - Diagnostic Medical Sonography

Ogeechee Technical College
Statesboro, GA

Skills

  • Proficient in Microsoft and E-clinical
  • Analytical Thinking
  • Customer Service
  • Insurance Verification
  • Multitasking and Organization
  • Payment Processing
  • Customer Communication

Certification

  • BLS Certification

References

References available upon request.

Timeline

Patient Representative

East Georgia Healthcare Center
02.2024 - Current

Jury Research Recruitment Specialist

IMS Consulting Group
08.2023 - 02.2025

Patient Recruiter

Velocity Clinical Research
08.2022 - 08.2023

BDC Agent

Franklin Chevrolet
10.2019 - 08.2022

Southeast Bulloch High School

Some College (No Degree) - Diagnostic Medical Sonography

Ogeechee Technical College

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Macie Williams