Maciej Katny
Maitre'd Hotel
Summary
Dynamic Maitre'd with Seabourn Cruise Line, skilled in leadership and complaint handling. Expertly managed staff schedules and enhanced customer satisfaction through exceptional service and problem-solving. Recognized for optimizing dining experiences and fostering teamwork, ensuring a seamless operation that elevated guest loyalty and engagement.
Overview
9
9
years of professional experience
2
2
Languages
Work History
Maitre'd Hotel
Seabourn Cruile Line
06.2016 - Current
- Managed staff schedules and maintained adequate coverage for all shifts.
- Motivated staff to perform at peak efficiency and quality.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Supervised waiters, waitresses and assistant maitre's, trained new staff, held pre-service briefings with staff, liaised with kitchen staff about specials and menu.
- Oversaw the service of food and beverages to guests in restaurants and other dining venues.
- Responsible for ensuring an exceptional guest experience while optimizing service efficiency.
- Welcomed guests in a warm and friendly manner, ascertaining their dining preferences and needs, and determined where best to seat them.
Education
Master Degree - Tourism And Hospitality
Academy of Physical Education And Sport
Gdansk 04.2001 -
High School Diploma -
General High School
Gdynia 04.2001 -
Skills
Leadership trained
Complaint handling
Sanitation standards
Inventory control
Employee scheduling
Service management
Strong leadership
Teamwork and collaboration
Time management
Problem-solving abilities
Multitasking
Customer satisfaction
Timeline
Maitre'd Hotel
Seabourn Cruile Line
06.2016 - Current
Master Degree - Tourism And Hospitality
Academy of Physical Education And Sport
04.2001 -
High School Diploma -
General High School
04.2001 -
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