Maciel Pena

• Under the leadership of the Assistant General Manager, Operations, the Specialized Operations Associate is responsible for the daily operations of the General Office and operational functions of the Jewelry Department.
• Opening the store: safe, controller, registers and distributing reports
• Maintaining daily functions, including but not limited to; morning cash entry, processing bank deposits, reconciling chargebacks, and counting register and petty cash
• Resolving customer issues, both internal and external, i.e. researching/payment of bills, tracking/processing customer packages
• Effectively processes re-tickets, RTV's, Transfers, ASN Shipments and price changes
• Retrieve and process all merchandise to be returned/transferred to the vendor in accordance with Company standards
• Receive and verify all merchandise for trunk shows, assist in show set-up/take down and recap results
• Prepare and submit all special order requests and Statements of Sale when requested
• Communicate with Corporate Merchants, Accounts Payable, Inventory Control and vendors as needed.
• Internal Audit readiness and adherence to Internal Audit standards, including but not limited to monitoring vault/safe contents to remain up-to-date (audit ready)
• Assist managers and associates on the selling floor as necessary
• Process Omni Fulfillment orders

Stocked pallets throughout shift to keep warehouse clean, maintained and organized.

• Carried out duties within fast-paced retail environment, providing organized stocking methods and plans.
• Updated pricing and sales signs to promote merchandise.
• Checked delivered merchandise and order information to verify shipment accuracy.
• Assessed floor displays to restock merchandise.
• Organized storage of articles in bins, floor, shelves and assigned areas according to product categories.
• Replenished inventory with focus on addressing customer needs.

• Showed customers how to apply makeup and other products to achieve desired looks.
• Built and deepened productive and positive customer relationships with high-quality service and focus on gaining loyalty.
• Drove and exceeded sales goals by providing personalized beauty experience based on customer needs.
• Recommended treatment and styling products to customers to meet current needs or resolve specific concerns.
• Maintained knowledge of sales and promotions, return policies and security practices.
• Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
• Assisted in the development of new beauty products and services.
• Provided customers with product advice and recommendations based on their individual needs.

• Carried out duties within fast-paced retail environment, providing organized stocking methods and plans.
• Organized storage of articles in bins, floor, shelves, and assigned areas according to product categories.
• Updated pricing and sales signs to promote merchandise.
• Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
• Followed instructions to properly arrange merchandise items.

• Operated cash register, collected payments, and provided accurate change.
• Helped customers find specific products, answered questions and offered product advice.
• Answered incoming telephone calls to provide store, products, and services information.
• Answered customer questions and responded quickly to problems and complaints in person, on phone and by email.
• Interacted with customers to understand particular needs and identify products and services best suited to helping in achieving goals.