Maciel Rodriguez
Norwalk
Summary
Personable Membership Coordinator well-trained to work successfully with all types of personalities and different cultures. Tactful individual liaises well and represents organization in positive light. Promoting exemplary skills in staff training, issue resolution and marketing support. Attentive Membership Coordinator touting 3 years of bringing new individuals into organization through active engagement and welcoming approach. Outgoing professional skillful multitasking and relating effectively to diverse groups.
Overview
2
2
years of professional experience
Work History
Membership Representative
YMCA
08.2021 - 08.2023
- Increased membership sign-ups by implementing targeted outreach strategies and engaging marketing materials.
- Improved member retention rates through consistent communication, personalized support, and addressing individual needs.
- Provided exceptional customer service by promptly addressing inquiries, resolving concerns, and offering tailored solutions to meet member needs.
- Trained new staff members on company procedures, systems, and best practices in member engagement and retention efforts.
Waitress
Mykonos Kouzina
09.2022 - 02.2023
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Contributed to increased sales by promoting daily specials and making personalized menu recommendations.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Boosted restaurant revenue by upselling appetizers, desserts, and beverages along with entrees.
- Used cash registers and credit card machines to cash out customers.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Education
No Degree - Criminal Justice
University of New Haven
West Haven, CT05.2027
High School Diploma -
Staples High School
Westport, CT06.2022
Skills
- Customer Interaction
- Selling Skills
- Customer Inquiries
- Membership Registrations
- Customer Satisfaction
- Problem-Solving Ability
- Spanish Interpreting
Timeline
Waitress
Mykonos Kouzina
09.2022 - 02.2023
Membership Representative
YMCA
08.2021 - 08.2023
No Degree - Criminal Justice
University of New Haven
High School Diploma -
Staples High School