MACI FORD
Carrollton,TX
Summary
Goal-oriented sales leader with over 20 years of management experience and over 10 years in the banking industry with proven results and leadership abilities. Strong passion and innate strength for acquiring, building, and nurturing customer and employee relationships resulting in outcomes that contribute to company growth and success initiatives.
Overview
22
22
years of professional experience
Work History
Business Development Consultant
Solutions By Text
05.2022 - 01.2023
- Planned marketing initiatives and leveraged referral networks to promote business development and develop strong partnerships.
- Arranged potential client contacts, cultivated relationships, and managed all service needs with white glove service leveraging company subject matter experts for seamless transition.
- Developed business pipeline using cold and warm techniques to source and host discovery calls and presentations to prospective customers.
- Negotiated and executed service agreements between customer and company that satisfied both parties interests.
Branch Manager
Wells Fargo Bank, N.A.
07.2012 - 05.2022
- Effectively coached and developed employees to lead conversations resulted in strong customer experience results and loyalty, and consistent deposit and relationship growth.
- Consistently ranked as "high performing" both in branch results and individual leadership recognition year over year by implementing strategies focused on high performance outcomes that align with company growth objectives.
- Successfully served as small business captain in collaboration with District Manager, regional business partners and colleagues to effectively plan and implement effective strategies to grow small business segment.
- Coached, trained, and developed employees in their respective career development goals and objectives through tailored coaching, effectively leading to numerous branch promotions, high team member engagement and high branch retention.
- Demonstrated ability to effectively adapt and lead change through ever-evolving corporate initiatives, and positively translate and execute changes to direct reports to maximize intentional impact and minimize resistance to adaptation.
Store Manager
Express LLC
01.2001 - 04.2012
- Responsible for leading store team to $1.2M growth of $3.7M store, setting historical sales numbers in challenging retail environment.
- Developed team passionate about delivering high-quality customer experience using store Customer Scorecard as measure of performance.
- Recruited, coached and developed management members to high performance standards resulting in store success and continuous promotion, building bench talent within district.
Education
Bachelor of Business Administration - Finance
University of North Texas
Denton, TXSkills
- Business Development
- Strategic Planning & Implementation
- Build Customer Relationships
- Team Development
- Portfolio Growth
- Risk Mitigation Strategies
- Financial Reporting and Analysis
- Analytical problem solver
Golden Spoke Award Winner 2019 (Top 2%)
Top 2% of managers nominated by leadership based on personal and branch performance, leadership abilities, and coaching and development of direct reports
Timeline
Business Development Consultant
Solutions By Text
05.2022 - 01.2023
Branch Manager
Wells Fargo Bank, N.A.
07.2012 - 05.2022
Store Manager
Express LLC
01.2001 - 04.2012
Bachelor of Business Administration - Finance
University of North Texas
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