Maci Jenkins

• Managed day-to-day business operations, including accounting, finance, marketing and public relations.
• Aligned branding initiatives and sales strategies with client goals.
• Established, optimized and enforced business policies to maintain consistency and high-quality standards across boutique operations.
• Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
• Developed key operational initiatives to drive and maintain substantial business growth.
• Reconciled daily sales, returns and financial reports with various microsoft office programs and quickbooks.

• Sold auto, home, life and other various insurance products to individuals and affinity groups within assigned territory using consultative selling techniques.
• Provided information in promotion of insurance packages, including features, policies and relative advantages.
• Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations.
• Maintained high standards of customer service by building relationships with clients.
• Spent ample time with each customer, verbally reviewing and explaining documents for client comprehension.
• Obtained underwriting approval by completing application for coverage.
• Enhanced insurance agency reputation by accommodating new and different requests and by exploring opportunities to add value.

• Extensive utilization of SQL and access for data mining, programming of backend jobs for members, providers, repricing, and claims.
• Creation of new reports, financial documents, benefit plans and new or existing software enhancements.
• Working out of workflow and close support queue’s to assist end users issues with new program set-ups, education, support, training and closure of ongoing support issues.
• Monitoring of security breach and support issues throughout all departments.
• Contract setup and management from outside sources.
• Building and monitoring of financial reports and audits.
• I have been promoted in my position since starting with Cox in January.
• I have been recognized for my ability to answer questions accurately in a timely manner always with a smile on my face, and a leadership “go-getter” type personality.
• Built library of models and reusable knowledge-base assets to produce consistent and streamlined business intelligence assets.

• Responsible for oversight of all employees in the financial services department, along with knowing each position extensively enough to provide backup in any aspect of every job description.
• Worked diligently on reconciliation of patient accounts, Invoicing, collections, deposits, payments, Insurance Explanation of Benefits, claims adjustments, IT help desk, and much more.
• Collaborated with management, technical crew members and fellow supervisors to organize efficient operations and achieve demanding schedule targets.
• Trained and mentored new employees on industry practices and business operations.
• Analyzed impacts of regulatory changes on operations and developed mitigation plans.
• Created and updated physical records and digital files to maintain current, accurate and compliant documentation.

24 college credit hours

• Graduated in Top 10% of Class
• Elected Class President
• Graduated with 4.099 GPA
• Member of FBLA, FCCLA, FCA
• Member of National Honor Society