Macilah Jones
Broken Arrow,OK
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth. Experienced professional with a strong background in technology-related roles. Proficient in software development, system administration, and technical support. Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying current with industry trends to contribute to organizational success. Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Pet Grooming Apprentice
Pet Smart Corporate Office
Broken Arrow, OK
02.2019 - 02.2024
- Ensured that all safety protocols were followed during pet grooming sessions.
- Greeted customers and their pets in a friendly manner.
- Reported any signs of illness or injury observed while caring for animals to supervisor immediately.
- Cleaned up after pet grooming sessions including sanitizing tools and equipment.
- Worked closely with veterinarians to ensure proper health care for animals undergoing grooming.
- Monitored the general wellbeing of animals throughout the entire grooming process.
- Assisted experienced groomers with bathing, brushing, and drying of pets.
- Inspected animals prior to beginning any grooming process to identify any potential skin problems or parasites.
- Maintained a clean work area by sweeping floors, washing surfaces, and disinfecting cages or kennels.
- Scheduled appointments for future pet grooming sessions.
- Assisted in training new employees on proper animal handling techniques.
- Performed basic grooming services such as nail trimming and ear cleaning for pets.
- Bathed and groomed pets using gentle techniques.
- Reviewed pet records from daily visits and appointments, entering important data into system.
Crew Member
Braums Ice Cream And Dairy
Broken Arrow, OK
11.2017 - 02.2019
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Assisted in the preparation of food items such as sandwiches, salads and pizzas.
- Educated customers on menu items, product ingredients and nutritional values.
- Greeted customers upon arrival, provided menus and answered questions regarding menu items.
- Organized dining room tables with condiments, napkins and other necessities prior to seating guests.
- Monitored quality of food served to ensure it met company standards for presentation and temperature.
- Prepared beverages such as coffee drinks, smoothies and milkshakes according to company standards.
- Informed customers about daily specials in an engaging manner.
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Adhered to health department regulations regarding food handling procedures.
- Followed all safety guidelines while operating equipment such as slicers, fryers and ovens.
Manager
Wendys Restaurant
Broken Arrow, OK
05.2015 - 11.2017
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Coached, mentored and trained team members in order to improve their job performance.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Ensured compliance with regulatory requirements and industry standards.
- Provided leadership during times of organizational change or crisis situations.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Assigned tasks to associates to fit skill levels and maximize team performance.
Education
High School Diploma -
Broken Arrow High School
Broken Arrow, OK05-2016
Skills
- Adaptability
- Excellent Communication
- Dependable and Responsible
- Time management abilities
- Customer Communication
- Honest and Dependable
- Active Listening
- Interpersonal Communication
- Work Planning
- Team building
- Customer Service
- Appointment Scheduling
Affiliations
- I love to read, write and draw so my creativity is at a peak performance. I love walking my German Shepard, and hiking. I also play video games so being on a computer is no problem with training on what I'm doing. I spend some time scrolling on ticktock from my phone so I can always be up to date on the trends. I;m adventurous and I love exploring new things and expanding my mind.
Accomplishments
- I made employee of the month while working at Wendys. It played a huge roll on how I became a manager for the establishment.
Certification
- While working for Pet Smart, I graduated the grooming course to become a certified Pet Groomer!
References
References available upon request.
Timeline
Pet Grooming Apprentice
Pet Smart Corporate Office
02.2019 - 02.2024
Crew Member
Braums Ice Cream And Dairy
11.2017 - 02.2019
Manager
Wendys Restaurant
05.2015 - 11.2017
High School Diploma -
Broken Arrow High School