Summary
Overview
Work History
Education
Skills
Timeline
ResearchAssistant
MACK Clark CUMBY III

MACK Clark CUMBY III

Business and Education
Hutto,TX

Summary

Seasoned Operations Manager and talented leader with 10 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting ares in need of improvement and implementing changes with strategic approach. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen. Have experience in staffing, training. Excels in interpersonal and communication skills, which have been instrumental in leadership success and team collaboration. Proficiency in project management and organizational abilities which contributed significantly to achieving goals, exceeding sales targets, and fostering a culture of positive change in multiple locations. A background in collegiate sports has instill qualities like discipline, teamwork, and dedication. Adept to performance evaluation which allows for the identification of strengths and areas for growth, optimizing both project outcomes and employee success. In essence, these skills and experiences align with both project management and HR work, making management positions well-suited for roles in leadership, organizational development, and people management within an organization. Looking to mentor and inspire a high-performing, entrepreneurial team. Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths that generated a 50-million-dollars profit in car sales with Drive-Time Corporation while managing stores in Texas and Mississippi.

Overview

13
13
years of professional experience
3
3
years of post-secondary education

Work History

General Manager

Drive-Time Corporation
Houston; Tyler, Round Rock, Jackson, Texas and Mississippi
10.2014 - 10.2023
  • General Manager over 5 top selling stores in the company in the previous 10 years generating over 50-million-dollars in car sales
  • Developed and implemented strategies to increase sales and profitability by 10% each year.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations resulting in increased client sales by 10% each year.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth impacting company to expand multiple new car innovations in sales such as Carvana on-line car shopping.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning resulting in being recognized as "Most Valuable Player" in 2018 by Drive-Time Corporation for strong leadership skills.
  • Implemented operational strategies and effectively built customer and employee loyalty resulting in being awarded "Most Sales Variance" over budget award in 2017.
  • Managed budget implementations, employee evaluations, and contract details resulting in being recognized as "General Manager of Year" (MVP) in 2018 among 154 peers.
  • Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures resulting in being recognized as "Lead Mentor" and nominated to join limited group of directors and corporate leaders in planning/developing mentorship programs for existing new general managers around country.
  • Formulated policies and procedures to streamline operations.
  • Analyzed market trends and competitor activities to create competitive advantages.
  • Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
  • Collaborated with cross-functional teams to develop innovative solutions.
  • Provided strategic oversight of marketing and promotional campaigns to keep campaigns aligned with overall goals and objectives.
  • Trained new employees on proper protocols and customer service standards.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Assisted in recruiting, hiring and training of team members.
  • Interacted well with customers to build connections and nurture relationships.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Reported issues to higher management with great detail.
  • Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Self-motivated, with a strong sense of personal responsibility.
  • Skilled at working independently and collaboratively in a team environment.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Organized and detail-oriented with a strong work ethic putting in over 40-hour work week including some weekends.

Behavioral Coach

Houston ISD
Houston, TX
2013.08 - 2014.07
  • Provided specific interventions and support to specialty population.
  • Provided interventions to clients to focus on problem-solving, skills training, optimism and encouragement.
  • Supported individuals dealing with mental health and emotional issues.
  • Instructed students with behavior disabilities in special education, employing tailored teaching methods to assist those with varying needs.
  • Worked closely with fellow educators and parents to craft personalized education plans (IEPs)
  • Conducted assessments, offered constructive feedback to promote academic achievement
  • Fostered a welcoming, inclusive classroom atmosphere
  • Reduced student discipline by 5%.
  • Provided emergency response in crisis situations to diffuse tensions and prevent violence.
  • Determined clients' risk of self-harm or other dangerous behaviors.
  • Collaborated with other professionals to coordinate comprehensive care for clients.

Special Education Teacher

Mansfield ISD
Mansfield, TX
08.2010 - 07.2013
  • Created and managed IEPs to define student learning objectives and educational strategies, in addition to applying instructional knowledge and methods to support goals.
  • Modified general education curriculum for special-needs students using various instructional techniques and technologies.
  • Delivered effective and differentiated classroom instruction to range of neurodiverse students.
  • Taught multiple subjects to students with intellectual or emotional disabilities.
  • Cultivated connections and strong student rapport to foster classroom engagement, in addition to recording student progress to inform parents and school administration.
  • Assisted struggling students to maintain progress levels by designing individualized lesson plans focused on areas for improvement.
  • Taught students across multiple classifications and degrees of special needs.
  • Partnered with standard education teachers from across academic departments.
  • Coordinated special education students and teacher assistant schedules with master schedule.
  • Instructed students with physical and cognitive disabilities.
  • Worked with students with moderate to severe autism to increase life skills.
  • Redirected students using Positive Behavior Support (PBS).
  • Led activities that developed students' physical, emotional, and social growth.
  • Encouraged students to take ownership of learning by providing choices.
  • Provided life skills programming for students with moderate to severe autism.
  • Designed individual education plans to encourage student growth according to different learning abilities and needs.
  • Collaborated with other educators to develop instructional strategies.
  • Developed Individual Education Plans for students with special needs.
  • Maintained accurate records of student progress and attendance.
  • Provided emotional support to students and families.

Education

Bachelor of Science - Criminal Justice

Midwestern State University
Wichita Falls, Texas
07.2007 - 07.2010

Professional Development Mentor and Training Program 300 credit hours -

Skills

  • Project Design/Management Training and Development
  • Performance Evaluation
  • Transformational Leadership
  • Interpersonal and communication
  • Strong analytical and critical thinking
  • Introducing trial phase for processing Conflict Resolution
  • Program Evaluation
  • Time Management
  • Internal/External HR Principles
  • Microsoft Office MS Teams/Excel/ZOOM
  • Mentoring and Training Strong Business Acumen
  • Sales and Marketing Reporting
  • Monitored customer preferences to tailor sales efforts with an increase of 30% in sales
  • Advised dealers and distributors on policies and operation procedures
  • Directed clerical staff to maintain export records, bid requests, and credit collections
  • Coordinated with department heads to plan adverting services and secure information on customer specifications
  • Assessed the marketing potential of new and existing store locations
  • Identified up-sell and cross-sell opportunities to improve and grow the company
  • Increased client sales by 16% and generated a revenue of $50 million over the last 10 years
  • Schedule Management
  • Strategic planning
  • Data analysis
  • Sales expertise

Timeline

General Manager

Drive-Time Corporation
10.2014 - 10.2023

Behavioral Coach

Houston ISD
2013.08 - 2014.07

Special Education Teacher

Mansfield ISD
08.2010 - 07.2013

Bachelor of Science - Criminal Justice

Midwestern State University
07.2007 - 07.2010

Professional Development Mentor and Training Program 300 credit hours -

MACK Clark CUMBY IIIBusiness and Education