Summary
Overview
Work History
Education
Skills
Work History
Timeline
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MACK CUMBY

Round Rock,TX

Summary

Seasoned Operations Manager and talented leader with 10 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Seeking to maintaining a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem solving. Results-driven and resilient in developing teams while improving processes and increasing productivity. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen. Have experience in staffing, training. Proficiency in project management and organizational abilities which contributed significantly to achieving goals, exceeding sales targets, and fostering a culture of positive change in multiple locations. A background in collegiate sports has instill qualities like discipline, teamwork, and dedication. Adept to performance evaluation which allows for the identification of strengths and areas for growth, optimizing both project outcomes and employee success. In essence, these skills and experiences align with both project management and HR work, making management positions well-suited for roles in leadership, organizational development, and people management within an organization. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths that generated a 50-million-dollars profit in revenue with Drive-Time Corporation while managing stores in Texas and Mississippi.

Overview

11
11
years of professional experience

Work History

Market Area Manager

Credit Acceptance
10.2024 - Current
  • Increased market share by developing and implementing strategic sales plans and marketing campaigns.
  • Streamlined internal processes for better efficiency in client management, reporting, and communication efforts.
  • Pioneered the use of advanced sales tools and technologies to streamline daily tasks and enhance client engagement.
  • Elevated overall brand visibility through targeted marketing initiatives such as trade shows and sponsorships.
  • Expanded client base for increased revenue through targeted prospecting, networking, and relationshipbuilding.
  • Conducted market research to identify new business opportunities and potential clients.
  • Monitored performance metrics closely, making data-driven decisions that led to optimized sales results within the territory.

Branch Manager

Texell Credit Union
10.2023 - 09.2024
  • Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
  • Maintained friendly and professional customer interactions.
  • Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
  • Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
  • Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
  • Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
  • Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.

General Manager

Drive Time
10.2014 - 10.2023
  • General Manager over 5 top selling stores in Texas and Mississippi's corporate stores in previous 10 years generating over 50-million-dollars in car sales.
  • Developed and implemented strategies to increase sales and profitability by 10% each year.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations resulting in increased client sales by 10% each year.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth impacting company to expand multiple new car innovations in sales such as Carvana on-line car shopping.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning resulting in being recognized as "Most Valuable Player" in 2018 by Drive-Time Corporation for strong leadership skills.
  • Implemented operational strategies and effectively built customer and employee loyalty resulting in being awarded "Most Sales Variance" over budget award in 2017.
  • Managed budget implementations, employee evaluations, and contract details resulting in being recognized as "General Manager of Year "(MVP) in 2018 among 154 peers.
  • Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures resulting in being recognized as "Lead Mentor" and nominated to join limited group of directors and corporate leaders in planning/developing mentorship programs for existing new general managers around country.
  • Trained new employees on proper protocols and customer service standards.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Assisted in recruiting, hiring and training of team members.
  • Interacted well with customers to build connections and nurture relationships.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Reported issues to higher management with great detail.
  • Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
  • Organized and detail-oriented with strong work ethic putting in over 40-hour work week including some weekends.

Education

Bachelor of Science - Criminal Justice

Midwestern State University
Wichita Falls, TX
08.2010

Skills

  • Project Management
  • Operations management
  • Budget administration
  • Staff training/development
  • Verbal and written community
  • Relationship building
  • Deadline-oriented
  • Sales expertise
  • Conflict resolution
  • Exceptional interpersonal communication
  • Strategic planning
  • Data analysis

Work History

YYYY-MM

Timeline

Market Area Manager

Credit Acceptance
10.2024 - Current

Branch Manager

Texell Credit Union
10.2023 - 09.2024

General Manager

Drive Time
10.2014 - 10.2023

Bachelor of Science - Criminal Justice

Midwestern State University
MACK CUMBY