Mack Ervin, Jr.

• Provide academic counseling to undergraduate students on general education, graduation requirements, college-based policies, and other related policies and procedures
  Advise students whose academic standing indicates that they are on academic probation, subject to disqualification, and who have been disqualified, providing follow-up guidance and support.
  Create and implement advising campaigns, identifying populations of students who need support and offering resource referrals to resolve academic issues
  Consult with students experiencing academic difficulty; assist them in identifying reasons for their academic difficulty and directing them to student support services.
  Independently coordinate and deliver academic advising to targeted groups of students each year; develop action plan for success based on the unique needs of each student; monitor and assess student progress in achieving their path to success and make adjustments to their path based on the progress and changing needs of the student; identify current and potential challenges and counsel students through complex academic/personal challenges; make appropriate referrals to campus resources.
  Resolve complex advising-related situations by applying in-depth knowledge of academic policy and recommending an appropriate course of action to students; serve as an advising expert for faculty and staff who need assistance resolving complicated advising issues.
• Offer workshops on topics related to retention and graduation.
• Assist with interviewing, hiring and assisting new advisors with their training.
• Assist students with rectifying academic issues, providing multiple solutions, including resource referral.
• Projects/Student Communication
• Lead, develop, plan, implement and evaluate university advising initiatives and college-based advising projects as identified by the Division of Undergraduate Education and Academic Planning, and their assigned college.
• Created and offered additional materials to enhance training.
• Managed multiple projects simultaneously while adhering to tight deadlines.
• Explained goals and expectations required of trainees.

Skills: Public Speaking · Expressive · Attention to Detail · Problem Solving · Academic Advising · Communication · Analytical Skills · Leadership · Spoken English · Student Counseling · Presentations · Title IX

• Assist teachers in planning and preparing materials for lessons and classroom activities.
• Work directly with students, individually or in small groups, to reinforce learning of material or skills initially introduced by the instructor.
• Support students with special needs by adapting materials or instructional methods to their learning styles.
• Monitor student progress and provide feedback to instructors.
• Maintain a clean and organized classroom.
• Enforce university and classroom rules to help teach students proper behavior.
• Assist in grading assignments and recording grades.
• Utilized a variety of teaching methods such as cooperative learning or differentiated instruction.
• Contributed to development of syllabi, visual aids, answer keys, supplementary notes and class discussion topics.
• Cleaned and organized classrooms, materials, and supplies.
• Encouraged collaboration among peers within the classroom setting.

• Counseled students regarding course and program selection, class scheduling and registration, financial aid requirements, and career planning.
• Assisted students with assignments, corrected assignments.
• Organized group tutoring sessions to help students struggling in similar areas.
• Prepared lesson plans to meet goals identified in students' individualized study plans.
• Coached and mentored junior tutors on successful teaching strategies and time

management.

• Taught students to navigate college applications process.

• Built student self-confidence by working through stages of study concepts and using positive reinforcement techniques.
• Worked closely with students to help develop essay writing skills.
• Attended training sessions, enhancing tutoring practices and techniques.
• Presented tutoring workshops and academic support sessions for small groups.
• Recommended supplementary books, software, and other learning materials.
• Facilitated discussions and interactive activities to promote engagement and deepen understanding of subject matter.
• Helped create and foster comfortable tutoring environment conducive to learning.
• Conducted one-on-one and group tutoring sessions to enhance understanding of subject material.

• Assisted students of varying skill levels with understanding and excelling in studies.
• Guided students, teaching methods for working assignments and determining correct solutions.
• Collaborated with teachers to align tutoring strategies with classroom objectives.
• Coached students on how to use context clues to understand unknown words in texts.
• Demonstrated effective classroom management techniques while working with small groups or individuals.
• Monitored progress of each student's development in reading proficiency through assessments and evaluations.
• Offered support and strategies for students with learning disabilities to achieve academic success.
• Presented tutoring workshops and academic support sessions for small groups.
• Provided feedback on written assignments to improve writing skills and academic performance.

• Acted as night manager on graveyard shift, answering phones, registering guests, accepting payments, providing customer service, light maintenance, and sometimes acted as security.
• Responded to guest needs quickly and efficiently, noting changes in reservations or special needs for day crew.
• Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly and marking discrepancies.
• Kept accounts in balance and ran daily reports to verify totals.
• Acted as night manager on graveyard shift, answering phones, registering guests, accepting payments, providing customer service, light maintenance, and sometimes acted as security.
• Responded to guest needs quickly and efficiently, noting changes in reservations or special needs for day crew.
• Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly and marking discrepancies.
• Kept accounts in balance and ran daily reports to verify totals.
• Skills: Public Speaking · Expressive · Hospitality · Attention to Detail · Auditing · Teamwork · Analytical Skills · Critical Thinking · Data Entry · Customer Service · Leadership · Team Management · Spoken English · Time Management

• Acted as night manager on graveyard shift, answering phones, registering guests, accepting payments, providing customer service, light maintenance, and sometimes acted as security.
• Responded to guest needs quickly and efficiently, noting changes in reservations or special needs for day crew.
• Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly and marking discrepancies.
• Kept accounts in balance and ran daily reports to verify totals.
• Acted as night manager on graveyard shift, answering phones, registering guests, accepting payments, providing customer service, light maintenance, and sometimes acted as security.
• Responded to guest needs quickly and efficiently, noting changes in reservations or special needs for day crew.
• Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly and marking discrepancies. ● Kept accounts in balance and ran daily reports to verify totals.
• Skills: Public Speaking · Expressive · Hospitality · Attention to Detail · Auditing · Teamwork · Analytical Skills · Critical Thinking · Data Entry · Customer Service · Leadership · Team Management · Spoken English · Time Management

• Data entry and client database management.
• Maintained positive client relations and coordinated with team members to properly handle requests and questions.
• Responded to client questions via telephone and written correspondence regarding membership dues, complaints, and questions.
• Daily light accounting receivables.
• Printing and mailing of membership cards.