Mack Hill
Tampa,FL
Summary
Professional with strong background in customer service and food preparation, equipped to excel in team-oriented environments. Skilled in maintaining high standards of cleanliness, efficiency, and safety while adapting to changing operational needs. Known for reliability, effective communication, and focus on delivering quality results.
Overview
15
15
years of professional experience
Work History
Airport Line Crew
Atlas Aviation
Tampa, FL
01.2025 - 06.2025
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Assisted other team members to achieve goals.
- Trained new team members on procedures, customer service, and sales techniques.
Dock Hand
Little Palm Island Resort & Spa
Big Pine Key, FL
04.2024 - 09.2024
- Supported dock management in implementing procedures for improved workflow and staff performance.
- Provided excellent customer service to boat owners, addressing concerns and resolving issues quickly.
- Handled emergency situations professionally, maintaining clear communication with relevant parties during incidents.
- Collaborated with team members for efficient use of resources and optimal productivity.
- Monitored weather conditions closely, adjusting work plans accordingly to ensure safe operations at all times.
- Facilitated timely loading and unloading of vessels for increased turnaround speed.
Food Prep Cook
Milagros
Key West, FL
02.2020 - 08.2023
- Maintained clean, hygienic kitchen workspace by sweeping, mopping, and taking out trash.
- Assembled, stored and disposed of food using proper food handling, labeling and safety techniques.
- Maintained a safe working environment by following food safety guidelines and proper equipment usage.
- Excelled under pressure during peak service hours, maintaining accuracy and speed throughout meal rushes.
- Upheld high standards of food quality by regularly inspecting ingredients for freshness and discarding any subpar items.
- Enhanced food quality by adhering to proper preparation techniques and maintaining a clean work area.
Marina Dock Hand
Captain Hook Fishing Charters
Marathon, FL
03.2020 - 07.2022
- Performed minor repairs on docks, walkways, lighting fixtures, and other infrastructure elements as needed.
- Provided prompt response to emergencies, ensuring the safety of all marina patrons.
- Actively monitored weather conditions to provide timely updates and guidance to boat owners during inclement weather events.
- Collaborated with marina management on implementing new policies or procedures for continuous improvement efforts.
- Supported marina maintenance tasks for a clean and well-organized environment.
Food Prep/Head Dishwasher
Barracuda Grill
Marathon, FL
01.2010 - 08.2018
- Kept kitchen areas neat and clean by removing trash and organizing supplies.
- Cleared, washed and stacked all plates, dining utensils, and trays quickly and without breaking.
- Trained new employees on proper dishwashing procedures, ensuring consistent quality across the team.
- Kept work area clean, dry, and free of debris to prevent incidents and accidents.
- Boosted team efficiency by keeping kitchen areas organized, clean, and properly sanitized.
- Washed dishes and assisted in bussing tables.
Education
Aviation
Key West High School
Key West03-2027
Skills
- Customer service
- Teamwork and collaboration
- Multitasking and organization
- Time management
- Problem-solving
- Clear communication
- Attention to detail
- Customer engagement
- Self-discipline
- Flexible schedule
- Interactive communication skills
- Integrity and honesty
Timeline
Airport Line Crew
Atlas Aviation
01.2025 - 06.2025
Dock Hand
Little Palm Island Resort & Spa
04.2024 - 09.2024
Marina Dock Hand
Captain Hook Fishing Charters
03.2020 - 07.2022
Food Prep Cook
Milagros
02.2020 - 08.2023
Food Prep/Head Dishwasher
Barracuda Grill
01.2010 - 08.2018
Aviation
Key West High School