Mack Jackson
Woodstock,GA
Summary
Goal-driven service manager with extensive experience in fostering strong customer relationships to enhance retention and drive referrals. Proven track record in delivering high-quality service repairs while effectively minimizing comebacks. Strong communicator and collaborative team player with expertise in coaching and task delegation.
Overview
13
13
years of professional experience
Work History
Service Manager
America's Car-Mart
Woodstock, GA
06.2022 - 09.2025
- Oversaw daily operations of service department, ensuring high levels of customer satisfaction.
- Resolved customer complaints promptly, delivering effective solutions in a timely manner.
- Maintained inventory of parts and supplies to enhance operational efficiency.
- Coordinated service appointment schedules to optimize workflow and resource utilization.
- Cultivated relationships with customers, vendors, and suppliers for business continuity.
- Motivated employees, fostering an environment that minimized turnover rates.
Assistant Manager
Waffel House
Woodstock, GA
07.2018 - 06.2022
- Assisted in training and mentoring new staff on operational procedures.
- Oversaw cash handling processes and ensured accurate financial reporting.
- Managed inventory levels and ordered supplies to maintain kitchen efficiency.
- Implemented customer service best practices to enhance guest satisfaction.
- Monitored food safety standards and compliance with health regulations.
- Resolved customer complaints promptly to maintain positive dining experiences.
- Managed customer service inquiries and complaints in a timely manner.
- Ensured compliance with safety regulations and company policies.
- Resolved conflicts between team members in an effective manner.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Front End Team Lead
Wise Recycling LLC
Pensacola, Florida
02.2013 - 06.2018
- Coordinated project timelines and tasks to ensure timely delivery of projects.
- Reviewed code to maintain high quality and adherence to standards.
- Provided technical leadership, mentorship and guidance to team members.
- Delegated work to employees based on shift requirements, individual strengths and unique training.
- Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
- Managed opening and closing procedures by reconciling sales records and cash transactions with software data.
- Reviewed safety, health, and sanitation processes throughout areas and enforced rules to promote security and safety.
- Monitored cash drawers in checkouts to verify adequate cash supply.
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
Education
Some College (No Degree) - Computer And Information Sciences
Troy University
Troy, Alabama, ALSkills
- Customer relationship management
- Inventory oversight
- Service coordination
- Issue resolution
- Technical assistance
- Team leadership
Affiliations
united states army veteran
Timeline
Service Manager
America's Car-Mart
06.2022 - 09.2025
Assistant Manager
Waffel House
07.2018 - 06.2022
Front End Team Lead
Wise Recycling LLC
02.2013 - 06.2018
Some College (No Degree) - Computer And Information Sciences
Troy University