Mack Jean Pierre
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level System Support Specialist position. Ready to help team achieve company goals.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Wave-Soldering Machine Operator
Ranstad
03.2024 - Current
- Demonstrated adaptability by learning new software programs and technologies as required, streamlining the overall manufacturing process.
- Maintained detailed documentation on machine parameters, settings changes, and daily production metrics for future reference and data-based decision-making purposes.
- Streamlined workflow by organizing workstations and tools for optimal efficiency during the wave-soldering process.
Replacement Operator
Clarios
01.2023 - 11.2023
- Assisted in the development of standard operating procedures for enhanced performance across all shifts.
- Acted as a liaison between management and operators, facilitating clear communication regarding expectations, goals, and concerns from both parties.
- Assisted in the successful implementation of new equipment upgrades and process improvements, resulting in increased productivity and reduced waste.
Sales Consultant
Brandon Hyundai
05.2022 - 11.2022
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Managed over 30 customer calls per day and in-person requests for information.
- Increased referral business by establishing a strong rapport with existing clients, leading to positive word-of-mouth recommendations and an expanded customer base.
Sense and Warn Operator
Strategic Defense Solutions
10.2018 - 10.2021
- Assisted in training new operators, sharing knowledge of best practices and promoting a culture of teamwork amongst peers.
- Assisted in system maintenance and updates, collaborating with Field Service Representatives and Subject Matter Experts.
- Provided crucial, real-time information during Indirect Fire events
- Managed Sense and Warn computer and network systems in a Base Defense Operations Center, maintaining operational readiness
Avenger Non-Commissioned Officer
Army
07.2005 - 03.2019
- Delivered clear and concise briefings on complex topics, enabling trainees to grasp essential information quickly and efficiently.
- Conducted regular assessments of trainees'' progress, identifying areas for improvement and creating targeted interventions.
- Organized annual training events, coordinating schedules, resources, and logistics for seamless execution.
- Collaborated with fellow NCOs to share best practices and develop innovative approaches to training methodologies.
- Played a crucial role in the development and implementation of a successful pre-deployment training program, preparing soldiers for overseas missions.
Plant Operator
Gopher Resource
10.2017 - 10.2018
- Maintained a safe working environment by adhering to safety protocols and conducting regular inspections.
- Increased plant efficiency by monitoring and adjusting equipment settings as needed.
- Recorded inside and outside process readings on daily log sheets.
Education
No Degree - Cybersecurity
Saint Petersburg College
Clearwater, FL 01.2020 - 2021.05
Skills
Analytical Skills
Network security basics
Firewall implementation and management
Auditing tools
Basics of cryptography, biometrics and file encryption
Data interpretation and report writing
Fundamentals of Linux/Unix operating system
Clearance
Active Secret
Pending Top Secret
Certification
Security CE
Timeline
Security CE
05-2024
Wave-Soldering Machine Operator
Ranstad
03.2024 - Current
Replacement Operator
Clarios
01.2023 - 11.2023
Sales Consultant
Brandon Hyundai
05.2022 - 11.2022
No Degree - Cybersecurity
Saint Petersburg College
01.2020 - 2021.05
Sense and Warn Operator
Strategic Defense Solutions
10.2018 - 10.2021
Plant Operator
Gopher Resource
10.2017 - 10.2018
Avenger Non-Commissioned Officer
Army
07.2005 - 03.2019