Mack McCurn
Syracuse
Summary
Administrative professional with experience in government operations, compliance oversight, financial administration, and high-volume workflow management. Proven ability to manage sensitive records, oversee complex administrative processes, and communicate effectively with diverse stakeholders in structured, deadline-driven environments. Former Onondaga County fiscal administrator responsible for oversight of more than $12 million in annual tax collections and compliance review. Also brings experience as a financial professional, managing client relationships through the full lifecycle—from prospecting and onboarding to case management and ongoing service—while training and mentoring new agents. Earned a Master of Public Administration from the Maxwell School and brings additional experience supporting administrative and operational functions within the federal government.
Overview
8
8
years of professional experience
Work History
Financial Professional
Bankers Life & Casualty Company
Syracuse, NY
06.2025 - Current
- Manage a high-volume client pipeline involving outreach, scheduling, documentation, follow-up, and case tracking across multiple concurrent accounts
- Guide clients through complex Medicare and financial enrollment processes while ensuring compliance with regulatory and company standards
- Maintain detailed records and documentation to support accuracy, continuity, and long-term client service
- Communicate with individuals from diverse backgrounds to explain procedures, resolve concerns, and facilitate informed decision-making
- Assist in onboarding and mentoring new team members on workflow procedures, communication standards, and compliance expectations.
Fiscal Administrative Assistant
Onondaga County, Office of Budget & Management
Syracuse, NY
03.2023 - 09.2024
- Independently managed and oversaw the collection and processing of $12M+ annually in Room Occupancy Tax revenue
- Monitored daily cash flow and performed due diligence checks to ensure accuracy and compliance
- Identified and resolved discrepancies through established financial controls and anti-fraud procedures
- Ensured timely processing of payments across departments, supporting consistent financial operations
Direct Support Professional
Liberty Resources
Syracuse, NY
11.2024 - 06.2025
- Provided direct support to a neurodivergent adult in daily living activities, while assisting in community integration, goal-setting, and skill development toward independent living
Intern
U.S. District Court, Northern District of New York Clerk’s Office
Syracuse, NY
01.2018 - 01.2020
- Supported jury operations by assisting with juror correspondence, processing postponement and excusal materials, and coordinating logistical accommodations for juror services
- Digitized physical case files and documents, contributing to the court’s records modernization efforts
- Supported the IT department by helping maintain hardware and software systems and troubleshooting minor technical issues
- Completed a wide range of office duties as needed, contributing to overall efficiency and continuity during court operations
Education
Master of Public Administration -
Maxwell School of Citizenship And Public Affairs
01-2022
B.A. - Political Science
Le Moyne College
01-2021
Skills
- Project management
- Financial auditing
- Staff training and development
- Budget administration
- Multitasking
- Problem-solving abilities
- Strategic financial planning
- Prospecting
- Product sales
- Relationship building
Timeline
Financial Professional
Bankers Life & Casualty Company
06.2025 - Current
Direct Support Professional
Liberty Resources
11.2024 - 06.2025
Fiscal Administrative Assistant
Onondaga County, Office of Budget & Management
03.2023 - 09.2024
Intern
U.S. District Court, Northern District of New York Clerk’s Office
01.2018 - 01.2020
Master of Public Administration -
Maxwell School of Citizenship And Public Affairs
B.A. - Political Science
Le Moyne College