Mackenzie Townsel
Frisco,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
2
2
years of professional experience
Work History
University of Oklahoma Food Service Worker
University Of Oklahoma Housing And Food
08.2023 - Current
- Enhanced customer satisfaction by maintaining a clean and organized dining area.
- Streamlined food preparation processes for increased efficiency and reduced waste.
- Collaborated with kitchen staff to ensure timely and accurate order fulfillment.
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Greeted customers at counter to fulfill requests and answer questions.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
Host
Gallo Nero Italian Bistro
03.2022 - Current
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
- Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Collaborated with kitchen staff to communicate dietary restrictions or special requests from customers, ensuring accurate meal preparation.
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Leveraged POS system to manage sales transactions, process credit cards and print receipts.
Education
High School Diploma -
Frisco High School
Frisco, TX05.2023
Skills
- Customer Service
- Multitasking
- Quick Learner
- Positive Attitude
- Team Oriented
- Strong Work Ethic
Timeline
University of Oklahoma Food Service Worker
University Of Oklahoma Housing And Food
08.2023 - Current
Host
Gallo Nero Italian Bistro
03.2022 - Current
High School Diploma -
Frisco High School
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