Mackenna Ducat-Stebleton
North Baltimore,OH
Summary
Adept at fostering customer loyalty and resolving disputes, I excelled in various roles at Bowlero Lanes, demonstrating exceptional communication and problem-solving skills. My commitment to cleanliness and safety, alongside a proven ability to manage high-pressure situations, significantly enhanced customer satisfaction and operational efficiency.
Overview
2
2
years of professional experience
Work History
Counter Person
Bowlero Lanes
03.2023 - Current
- Fostered positive relationships with regular clientele by remembering their preferences along with their names.
- Handled high-pressure situations calmly, addressing customer concerns efficiently while managing multiple tasks simultaneously.
- Performed daily opening/closing procedures diligently so as not to miss any important steps.
- Restocked counter displays periodically throughout the day, maintaining an appealing presentation for customers.
Kitchen Staff Member
Bowlero Lanes
03.2023 - Current
- Maintained a clean and organized workspace, adhering to strict hygiene standards for optimal food safety.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Contributed to positive workplace culture through strong teamwork, open communication, and a commitment to excellence.
Customer Service Representative
Bowlero Lanes
03.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
North Baltimore Middle/High School
North Baltimore, OH05-2024
Skills
- Excellent work ethic
- Team player
- Workplace safety
- Maintaining cleanliness
- Cash handling
- Food preparation
- Safe food handling
- Goal-oriented mindset
- Cash handling proficiency
- Product knowledge
- Customer focused
- Complaint handling
- Stock replenishment
- Product demonstration
- Order entry
- Teamwork
- Positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Cleaning and organization
- Time management
- Attention to detail
- Listening skills
- Multitasking and organization
- Problem-solving abilities
- Cleaning and sanitizing
- Multitasking
- Cleaning and sanitation
- Reliability
- Cleaning
- Excellent communication
- Critical thinking
- Customer satisfaction
- Organizational skills
- Team collaboration
- Team leadership
- Active listening
Timeline
Counter Person
Bowlero Lanes
03.2023 - Current
Kitchen Staff Member
Bowlero Lanes
03.2023 - Current
Customer Service Representative
Bowlero Lanes
03.2023 - Current
High School Diploma -
North Baltimore Middle/High School
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