Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

MACKENNA PANKEWICZ

Las Vegas,NV

Summary

Hospitality and customer service expert with significant experience in luxury spa, resort, and event settings. Excellent in managing reservations and coordinating guest services to ensure smooth operations and a professional atmosphere. Recognized for strong organizational skills and attention to detail, consistently delivering exceptional service that enhances customer satisfaction. Proven ability to thrive in fast-paced environments while anticipating guest needs and resolving issues efficiently.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Spa Host

Fontaine Bleau
Las Vegas, Nevada
04.2025 - Current
  • Checked guests into their scheduled appointments upon arrival, and matched guests with treatment providers.
  • Provided the guest with a locker and robe, followed by an in-depth tour of the amenities of the spa.
  • Stocked towels, linens, robes, and other amenities in the locker rooms and throughout the spa.
  • Greeted and welcomed guests upon arrival at the luxury spa.
  • Assisted guests with inquiries, ensuring a positive experience at the spa.

Pool Receptionist

Dreamscape/Hyatt/Rio
Las Vegas, Nevada
02.2025 - 04.2025
  • Maintained daily records of pool usage, attendance, and any incidents for reporting purposes.
  • Greeted and checked in guests, providing excellent customer service in a fast-paced pool environment.
  • Managed the reservation system, ensuring accurate scheduling of pool usage and events.
  • Answered phone calls and emails. addressing inquires about pool hours, policies, and events
  • Managed poolside seating, ensuring guests had access to clean towels, umbrellas, and other amenities.
  • Provided information on pool amenities, events, and resort services to enhance the guest experience.

Pool Attendant

Dreamscape/Hyatt/Rio
Las Vegas, USA
03.2024 - 10.2024
  • Greeted guests, answered questions, and provided information about the pool area.
  • Provided assistance with setting up chairs, umbrellas, and other amenities for guests as requested.
  • I conversed with members and guests in an outgoing and friendly manner.
  • Folded and stacked clean towels to prepare for guests.
  • Performed routine cleaning and maintenance tasks to ensure pool area cleanliness.

Banquet Server

The Water Valley Company
Windsor, USA
05.2023 - 09.2023
  • Familiarized guests with the buffet options and refilled food items as needed
  • Provided exceptional service to guests at corporate and social events in a professional and friendly manner
  • Set dining tables, buffets and other service areas, following banquet order instructions
  • Demonstrated strong problem-solving skills by resolving guest issues quickly and professionally
  • Greeted guests upon arrival at the event and provided them with information on available services
  • Performed side duties such as rolling silverware or refilling condiments as necessary

Education

High School Diploma -

Windsor High School
Windsor, CO
05.2023

Skills

  • Customer service excellence
  • Critical thinking
  • Reservation management
  • Excellent communication
  • POS software
  • Time management
  • Detail-oriented
  • Telephone etiquette
  • Adaptability to situations
  • Organizational skills

Certification

  • Shallow Water Lifeguarding (up to 5ft)
  • CPR/AED and First Aid

References

References available upon request

Timeline

Spa Host

Fontaine Bleau
04.2025 - Current

Pool Receptionist

Dreamscape/Hyatt/Rio
02.2025 - 04.2025

Pool Attendant

Dreamscape/Hyatt/Rio
03.2024 - 10.2024

Banquet Server

The Water Valley Company
05.2023 - 09.2023

High School Diploma -

Windsor High School

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