Mackens Rene
Columbus,OH
Summary
Experienced logistics professional prepared to contribute effectively to supply chain operations. Skilled in inventory management, shipping coordination, and process optimization. Strong focus on team collaboration and achieving results, adapting to changing needs with reliability. Known for problem-solving abilities, attention to detail, and strong communication skills.
Skilled IT professional with robust experience in providing technical support and troubleshooting. Adept at resolving hardware and software issues and ensuring seamless system operations. Strong focus on team collaboration and delivering results, reliable and flexible with changing needs. Expertise in network configuration, customer service, and problem-solving.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Truck Driver
Amazon
New Albany, OH
10.2023 - Current
- Operated commercial vehicles to ensure timely and safe delivery of packages.
- Adhered to safety protocols and regulations during all driving operations.
- Utilized GPS systems for efficient route planning and navigation.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Inspected trucks for malfunctions and reported vehicles to management for corrective action.
- Solved logistical challenges by coordinating effectively with dispatch and warehouse teams.
- Checked shipping papers to determine nature of load and checked for presence of hazardous materials.
Forklift Driver
Torrid west Jefferson
Columbus, OH
05.2022 - 09.2023
- Operated forklifts to efficiently move inventory throughout the warehouse.
- Conducted routine safety inspections on equipment to ensure compliance with safety regulations.
- Assisted in loading and unloading shipments, maintaining workflow efficiency and accuracy.
- Unloaded trucks and rail cars and moved materials to staging area.
Assistant IT Manager
MACOTECH SA
Port Au Prince, Haiti
02.2019 - 01.2021
- Managed network infrastructure to ensure optimal performance and reliability across multiple sites.
- Implemented security protocols, safeguarding sensitive data from unauthorized access and breaches.
- Conducted regular system audits, identifying vulnerabilities and implementing necessary upgrades for compliance.
- Identified and immediately resolved issues with network devices.
- Managed data backups and disaster recovery operations to comply with business continuity initiatives.
- Established comprehensive network documentation to facilitate rapid issue resolution when troubleshooting problems.
Assistant IT Manager
HH TEXTILES SA
Port Au Prince, Haiti
03.2015 - 02.2019
- User account management
- Installation and Configuration of Windows Server 2012
- Creation of users and groups
- Installation and configuration of client computers
- Differential and incremental backup management
- Management, Interconnection of 3 Sites
- Maintenance and troubleshooting of computers, network printers, scanners
- Cabling of computer networks, telephone
- Control the employee punch system
- Technology platform: Windows Server 2012, Clients NT, 2000, XP
- Services used: DHCP, DNS, GPO
- Protocol: TCP-IP
- Other tools: Active directory, Backup
IT Help Desk Technician
RED CROSS | SPANISH
Port -au-Prince, Haiti
06.2014 - 02.2015
- Provided technical support for hardware and software issues, ensuring timely resolution and user satisfaction.
- Diagnosed and troubleshot network connectivity problems, utilizing remote access tools for efficient problem-solving.
- Collaborated with IT team to implement system upgrades, enhancing performance and security protocols.
- Assisted in training junior technicians on troubleshooting techniques and best practices for customer service.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Reduced downtime for end-users by quickly diagnosing and resolving hardware and software issues.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Installed and configured operating systems and applications.
- Performed tests of functionality, security, and performance of different workstations and devices.
- Managed hardware inventory, maintaining adequate stock levels to minimize disruptions due to equipment failure or shortages.
- Tested new software and hardware prior to deployment.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
Education
Associate of Science - Warehouse, Inventory & Logistics
NRF Foundation RISE UP
05-2023
University Diploma - Computer Science
Institut Universitaire Quisqueya-Amérique (INUQUA)
Port-au-Prince, HAITI08-2014
CCNA Training - Information Technology
INUKA
Port-au-Prince, HAITI08-2014
Technical and Educational Management Certificate - undefined
Université du Québec à Montréal (ESG/UQAM)
Montréal, CANADA12-2013
High School - undefined
Centre d’Etudes Lumière
08-2006
Skills
- Warehouse operations
- Stock replenishment
- Hazardous materials handling
- Logistics analysis
- Transportation management
- Customer service
- Technical troubleshooting
- Application support
- Team collaboration
- Safe driving
- Strong work ethic
- Self-motivation and discipline
Certification
- Google Technical Support Fundamentals, July 16, 2013
- Diplôme de Licence, August 28, 2014
WRITTEN AND SPOKEN LANGUAGES
Fluent French
Fluent Creole
English and Technical English
Timeline
Truck Driver
Amazon
10.2023 - Current
Forklift Driver
Torrid west Jefferson
05.2022 - 09.2023
Assistant IT Manager
MACOTECH SA
02.2019 - 01.2021
Assistant IT Manager
HH TEXTILES SA
03.2015 - 02.2019
IT Help Desk Technician
RED CROSS | SPANISH
06.2014 - 02.2015
CCNA Training - Information Technology
INUKA
Technical and Educational Management Certificate - undefined
Université du Québec à Montréal (ESG/UQAM)
High School - undefined
Centre d’Etudes Lumière
Associate of Science - Warehouse, Inventory & Logistics
NRF Foundation RISE UP
University Diploma - Computer Science
Institut Universitaire Quisqueya-Amérique (INUQUA)