MacKensi Hamm
Montezuma,KS
Summary
Dynamic professional with a proven track record in delivering exceptional customer service and care, notably at All Saints Home Care. Skilled in problem-solving and effective communication, I excel in fostering guest relations and ensuring satisfaction. Demonstrated ability to improve service delivery, resulting in increased repeat business and revenue. Passionate about enhancing client experiences through meticulous attention to detail and a compassionate approach.
Overview
8
8
years of professional experience
Work History
Caregiver
All Saints Home Care
05.2024 - 08.2024
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Provided safe mobility support to help patients move around personal and public spaces.
Bartender
Bowlero Northrock
01.2024 - 05.2024
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
VIP Host
First Council Casino
03.2023 - 10.2023
- Actively participated in ongoing training programs for continuous improvement in service delivery, enhancing guest satisfaction.
- Adapted quickly to changing circumstances during events, implementing contingency plans as needed without compromising guest experiences.
- Developed strong relationships with clientele, resulting in repeat business and increased revenue.
- Maintained detailed records on client preferences and feedback, enabling tailored service offerings that exceeded expectations.
- Cultivated a network of local contacts to source exclusive opportunities for VIP guests, enhancing their overall experience.
- Enhanced customer satisfaction by providing personalized VIP services and anticipating guest needs.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Manager
Sonic Drive-in
04.2016 - 03.2023
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
- Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
Education
High-school Diploma -
Centre High School
Lost Springs, KS12.2024
Arkansas City Highschool
Arkansas City, KS05.2021
Skills
- Time management
- Elderly care
- Problem-solving
- Patient care
- Daily living assistance
- Personal hygiene assistance
- Housekeeping
- Strong ethics
- Meal preparation
- First aid and safety
- Medical record-keeping
- Medication management
- Mobility assistance
- Guest relations
- Reservation management
- Basic accounting
- Personal grooming
- Customer service
- Interactive communication skills
- Detail-oriented
- Guest engagement
- Phone etiquette
- Complaint handling
- Event planning
- Upselling
- Strong multitasking
- Highly reliable
- Team player attitude
- Clear and effective communication
- Patience and tolerance
- Cleanliness and hygiene
- Responsible alcohol services
- Payment processing
- Handling difficult customers
- Cash register operation
- Menu memorization
- Service-oriented mindset
- Suggestive selling
- Food service
- New hire training
- Staff management
- Health codes compliance
Timeline
Caregiver
All Saints Home Care
05.2024 - 08.2024
Bartender
Bowlero Northrock
01.2024 - 05.2024
VIP Host
First Council Casino
03.2023 - 10.2023
Manager
Sonic Drive-in
04.2016 - 03.2023
High-school Diploma -
Centre High School
Arkansas City Highschool
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