Mackensie Delabruere-Woods
Reno,NV
Summary
I bring forth high quality organizational skills and a self-motivated drive to achieve excellence. Motivated employee that learns quickly in fast-paced, high-volume environments. Consistently adheres to safety standards. Maintains open availability and flexibility to work various shifts. Dedicated to providing quality care for ultimate customer satisfaction. Proven ability to establish and maintain excellent communication and relationships. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Excellent time management skills combined with a superior knowledge of the customer service industry, hardworking, and ready to join my next team.
Overview
9
9
years of professional experience
Work History
Hostess
The Steakhouse At Harrah's Casino
Reno, NV
10.2014 - 05.2016
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Used cash registers and credit card machines to cash out customers.
- Collected information from arriving customers to seat groups or place them on waitlist.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.
- Routinely supported other areas of restaurant by answering telephones and completing financial transactions for other staff members.
Production Associate
Swan Productions LLC
Sparks, NV
03.2016 - 12.2018
- Organized work to meet demanding production goals.
- Inspected final products to assess compliance with quality standards and established tolerances.
- Supported current production needs by moving items between equipment, conveyors and staging areas.
- Took on additional shifts during peak work periods to keep projects on schedule.
- Took part in company-offered training sessions to improve skills and knowledge.
- Supported machine operators in setup and operation of production equipment resulting in efficient runs.
- Demonstrated proper use of equipment to newly hired employees to avoid workplace injuries.
- Attended weekly development team meetings and assisted in identification and resolution of issues to maintain timeline and budget integrity.
Production Supervisor
Swan Productions LLC
Sparks, NV
12.2018 - 11.2021
- Established clear priorities and production quality standards.
- Evaluated team member performance regularly to identify and resolve productivity concerns.
- Resolved issues quickly to maintain productivity goals.
- Coached, trained and mentored 35 associates to maximize performance by 20% and meet productivity goals.
- Set and enforced performance-oriented production approach, significantly increasing worker output and reducing safety incidents.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maintained professional, organized, and safe environment for employees and patrons.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Accomplished multiple tasks within established timeframes.
Delivery Driver
Uber Eats
Reno, NV
01.2022 - 06.2023
- Completed on-time deliveries by choosing best and most efficient routes.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Delivered packages to customer doorsteps and business offices.
- Communicated customer complaints, requests and feedback to company management for swift resolution.
- Contacted customers prior to delivery to confirm and coordinate delivery times.
- Fostered positive working relationships with regular customers.
- Kept detailed records of completed or in-progress deliveries using hand-held devices and camera images.
- Verified daily deliveries against shipping instructions before delivering to customers.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Achieved a near-perfect (99.5%) customer satisfaction rating in 2022-2023.
Driver
Uber Driver
Reno, NV
01.2022 - 07.2023
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Upheld high standards of cleanliness, sanitation, and service.
- Waited for passengers at designated high-volume locations such as airports and popular nightlife spots.
- Arrived on time to customer appointments.
- Communicated with passengers to answer questions about areas and services and provide comfortable traveling experiences.
- Used GPS and maps to navigate and find best route to destinations to deliver passengers on time.
- Drove safely and obeyed traffic laws to avoid accidents and injuries.
- Offered above-and-beyond service to every rider to encourage repeat business.
- Picked up and transported passengers to destinations by following fast and safe routes to provide good customer service.
- Achieved a near-perfect (99.5%) customer satisfaction rating in 2022-2023.
Education
High School Diploma -
Casa Roble Fundamental High School
Orangevale, CA06.2013
Skills
- Teamwork and Communication
- Assembly and Production
- Correcting Discrepancies
- Efficient and Detail-Oriented
- Exceptional Communicator
- Issue and Complaint Resolution
- Upbeat and Positive Personality
- Data Entry and Maintenance
- Customer Support
- Responding to Difficult Customers
- Call Documentation
- Customer Account Management
- Microsoft Word
- Reading Comprehension
- Active Listening
- Computer Literacy
- Time Management
- Complex Problem-Solving
- Critical Thinking
- Keeping Records
Timeline
Delivery Driver
Uber Eats
01.2022 - 06.2023
Driver
Uber Driver
01.2022 - 07.2023
Production Supervisor
Swan Productions LLC
12.2018 - 11.2021
Production Associate
Swan Productions LLC
03.2016 - 12.2018
Hostess
The Steakhouse At Harrah's Casino
10.2014 - 05.2016
High School Diploma -
Casa Roble Fundamental High School