Mackensie Delabruere-Woods
Reno,NV
Summary
Hardworking, highly efficient team player with self-motivated drive and passion to achieve excellence. Ambitious, Detail-oriented, reliable with strong organizational skills. Dedicated ability to handle multiple projects simultaneously with a high degree of accuracy. Prepared to implement my diverse skill sets, including proficiency in computer skills, multitasking, and working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
Work History
Dispatcher Office Assistant
Mastercorp Resort Housekeeping Services
Truckee, CA
11.2022 - 02.2024
- Ensured that daily dispatch operations ran smoothly and efficiently.
- Performed administrative duties such as photocopying, faxing documents and ordering supplies.
- Answer all incoming telephone calls, respond to guest and team member inquiries and dispatch appropriate service in a timely, friendly and efficient manner.
- Use and maintain the work order system and/or property management system to include, but not limited to, logging and recording all service requests, initiating, dispatching and closing all work orders and generating associated reports.
- Maintained positive working relationship with fellow staff and management.
- Ensure vacant/ready rooms are available to the front desk by coordinating with appropriate Housekeeping and Property Operation team members.
- Encouraged and improved cross-department internal communication.
- Maintained accurate guest records in the system, including arrivals, departures, room assignments and payments.
- Assisted with special requests or needs of guests during their stay.
- Organized files, developed spreadsheets, faxed reports and scanned documents to improve organizational workflow.
Loss Prevention Investigator
Walmart
Reno, NV
02.2021 - 11.2022
- Identified, investigated and resolved internal and external theft and fraud.
- Documented evidence of attempted theft and recovered merchandise for use in loss prevention report generation.
- Responded calmly and promptly to emergency conditions, safety hazards, and threats to life or property.
- Audited safety processes and overall business operations.
- Monitored and supervised customer's activities in store to detect signs of attempted theft.
- Identified client needs and worked closely with risk management personnel to ascertain appropriate solutions.
- Calculated response to detected theft attempts on basis of age and behavior of suspected perpetrator, erring on side of caution to insulate company from liability.
- Assisted and coached with conducting surveillance of several different walmart property locations to identify and apprehend shoplifters.
- Responded quickly to emergency situations involving potential threats or criminal activities.
- Created reports summarizing findings from investigations for use by management team members.
Production Supervisor
Swan Productions LLC
Sparks, NV
06.2018 - 01.2021
- Established clear priorities and production quality standards.
- Evaluated team member performance regularly to identify and resolve productivity concerns.
- Managed internal operational standards and productivity targets.
- Coached, trained and mentored associates to maximize performance and meet productivity goals.
- Set and enforced performance-oriented production approach, significantly increasing worker output and reducing safety incidents.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Collaborated with internal teams to streamline operations across materials handling, production, and shipping.
- Accomplished multiple tasks within established timeframes.
- Supervised a team of 20+ employees, ensuring tasks were completed efficiently and accurately.
Production Associate
Swan Productions LLC
Sparks, NV
10.2016 - 06.2018
- Supported production needs by performing routine tasks using standard procedures and equipment.
- Supported current production needs by moving items between equipment, conveyors and staging areas.
- Supported machine operators in setup and operation of production equipment resulting in efficient runs.
- Demonstrated proper use of equipment to newly hired employees to avoid workplace injuries.
- Attended weekly development team meetings and assisted in identification and resolution of issues to maintain timeline and budget integrity.
- Used equipment properly to avoid workplace hazards or injuries.
- Operated automated machines used in the assembly line according to established procedures.
- Sorted and packaged products to prepare for processing or shipment.
Education
High School Diploma -
Casa Roble Fundamental High School
Orangevale, CA03-2014
Skills
- Prioritization
- Scheduling Coordination
- Route Planning
- Geographical Knowledge
- Excel Spreadsheets
- Active Listening
- Strong Problem Solver
- Organizational Skills
- Reliability
- Adaptability and Flexibility
- Multitasking
- Professionalism
Timeline
Dispatcher Office Assistant
Mastercorp Resort Housekeeping Services
11.2022 - 02.2024
Loss Prevention Investigator
Walmart
02.2021 - 11.2022
Production Supervisor
Swan Productions LLC
06.2018 - 01.2021
Production Associate
Swan Productions LLC
10.2016 - 06.2018
High School Diploma -
Casa Roble Fundamental High School