Mackensie Fleischman
Antigo,WI
Summary
Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills.
Overview
16
16
years of professional experience
Work History
Inpatient Pharmacy Technician
Aspirus Langlade Hospital
01.2022 - 10.2024
- Managed multiple priorities effectively while working in a fast-paced hospital environment during high-volume periods.
- Developed strong relationships with fellow healthcare professionals, fostering an atmosphere of collaboration and teamwork to achieve common goals.
- Supported the training of new pharmacy technicians to enhance team performance and improve workflow efficiency.
- Streamlined pharmacy operations with efficient coordination between nursing staff, pharmacists, and patients.
- Ensured compliance with regulatory standards by adhering to protocols for controlled substances management.
- Increased patient safety through proper labeling, packaging, and storage of medications.
- Maintained inventory levels by ordering, receiving, and stocking medications and supplies.
- Contributed to positive patient outcomes by preparing intravenous admixtures using aseptic technique.
- Upheld a high standard of cleanliness and organization in the pharmacy workspace by following established sanitation protocols and guidelines.
Retail Pharmacy Technician
Walmart
04.2019 - 04.2022
- Managed high-stress situations calmly under pressure while prioritizing time-sensitive tasks to maintain seamless pharmacy operations amid unexpected challenges.
- Provided compassionate patient care by listening attentively to customers'' needs while respecting their privacy rights regarding sensitive medical information.
- Maintained a clean and organized work environment to optimize workflow and ensure compliance with safety regulations.
- Trained new pharmacy technicians in proper procedures, policies, and best practices to enhance their job performance and ensure consistency across the team.
- Assisted in inventory management tasks, including ordering medications, restocking shelves, and conducting regular audits to minimize discrepancies and prevent stockouts.
- Expedited wait times for patients by effectively multitasking among various responsibilities such as handling phone inquiries or greeting walk-in customers without compromising accuracy or quality of service.
- Supported pharmacy operations by preparing medication labels and packaging medications.
- Enhanced pharmacy efficiency by accurately entering prescription information into the system and maintaining up-to-date patient records.
Receptionist
Pine Ridge Surgery Center
01.2013 - 04.2019
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Managed multiple tasks and met time-sensitive deadlines.
- Maintained confidentiality of information regarding clients and company.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
CNA
Aspirus Wausau Hospital
08.2008 - 01.2013
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Education
Certified Pharmacy Technician
09-2021
High School Diploma -
Antigo High School
Antigo, WI05-2008
CNA Program
08-2007
Skills
- Labeling and Packaging
- Patient confidentiality
- Verbal Communication
- Medication Dispensing
- Sterile technique
- Inventory Control
- Adherence to Protocols
- Chemotherapy preparation
- Accuracy
- Organization skills
- Time Management
- Scheduling appointments
- Greeting and Seating Clients
Timeline
Inpatient Pharmacy Technician
Aspirus Langlade Hospital
01.2022 - 10.2024
Retail Pharmacy Technician
Walmart
04.2019 - 04.2022
Receptionist
Pine Ridge Surgery Center
01.2013 - 04.2019
CNA
Aspirus Wausau Hospital
08.2008 - 01.2013
Certified Pharmacy Technician
High School Diploma -
Antigo High School
CNA Program
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